How do Conversational AI and Automation
Together enable Hyperautomation for business?
The basic idea of automation is to limit manual intervention. But using Conversational AI add up decision making in the repetitive processes to fast-track resolution. Conversational AI consists of three technological developments: First, Natural Language Processing (NLP) analyses the natural human language and speech, interprets contextual nuances, and extracts relevant information. Second, AI uses the collected data to predict communication patterns. Lastly, Machine Learning (ML) allows AI-based systems to learn and improve over time with each interaction.
Conversational AI combined with automation provides a personalized and differentiated experience where each interaction is 1:1 and context-aware, based on previous interactions.