Conversational AI and Automation

Leverage Fast, Accurate, and Efficient
Communication with Enterprise Automation

A day in typical enterprise comprised of interaction between one or more key stakeholders: customer, employees, vendors and others which drive overall customer experience.


Only 25% of interaction are high value or strategic, that means majority of interactions are repetitive and perfect candidate for automation.

Understanding Routine Business Challenges

In a hyper-digital world, organizations find it difficult to efficiently manage the explosion of interaction across voice and digital channels. On top of that, ensuring an optimal experience while preserving the current tech stack and minimizing operations costs is a big hurdle.

Technology solutions with limitations hardly understand customer context and respond automatically.

  • Higher Resolution Time
  • Insufficient Automation Infrastructure
  • Lack of Scalability
  • Growing Customer Requirement
  • Manual Intervention
  • Agent’s Strain

Conversational AI- The Next Wave of
Customer and Employee Experiences

Conversational AI is a programmatic and intelligent way of offering a customer experience to mimic conversations with real people using digital and telecommunication technology.

By recognizing a user’s speech or text pattern, Conversational AI predicts their intent and responds with an adaptive automated script.

How do Conversational AI and Automation
Together enable Hyperautomation for business?

The basic idea of automation is to limit manual intervention. But using Conversational AI add up decision making in the repetitive processes to fast-track resolution. Conversational AI consists of three technological developments: First, Natural Language Processing (NLP) analyses the natural human language and speech, interprets contextual nuances, and extracts relevant information. Second, AI uses the collected data to predict communication patterns. Lastly, Machine Learning (ML) allows AI-based systems to learn and improve over time with each interaction.

Conversational AI combined with automation provides a personalized and differentiated experience where each interaction is 1:1 and context-aware, based on previous interactions.

More than 60% of all customer service engagement will be delivered via digital or self-service by 2023

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Critical Capabilities of Conversational AI and Automation

Conversational RPA

AutomationEdge’s Conversational RPA offers an end-to-end automation
platform for more competent resolution with AI, RPA, and OCR.

Conversational IT

Utilizing cognitive technology, artificial intelligence-powered
conversations provide fast IT service desk ticket resolution.

AutomationEdge’s Conversational AI and Automation Use Cases

HDFC Life Insurance

Accelerated Insurance Quote Generation using AutomationEdge’s RPA Bots like email bot, chat bot, and WhatApp bot.

HDFC Life Insurance is a leading insurance service provider helping customers obtain two-wheeler and burglary insurance through different channels such as email, phone, and third-party resellers.

HDFC Life Insurance

Accelerated Insurance Quote Generation using AutomationEdge’s RPA Bots like email bot, chat bot, and WhatApp bot.

HDFC Life Insurance is a leading insurance service provider helping customers obtain two-wheeler and burglary insurance through different channels such as email, phone, and third-party resellers.

AutomationEdge’s Conversational AI and Automation Benefits

Conversational AI & IT automation give rich experience to your employees

Know More About Conversational AI and Automation