Leverage Gen AI and Automation for Employee Support

AutomationEdge can revolutionize your employee experience by providing self-service with GenAI and automation. Improve IT staff productivity by eliminating their repetitive tasks like software install, password reset and many more!

Request for Demo

Leverage Gen AI and Automation for Employee Support

AutomationEdge can revolutionize your employee experience by providing self-service with GenAI and automation. Improve IT staff productivity by eliminating their repetitive tasks like software install, password reset and many more!

Request for Demo

Trusted by small
and large business
around the world

Trusted by small and large business around the world

AutomationEdge Employees Support to Improve Productivity

Our AI- powered employee support automation solutions enables the workforce to get the help they need, right when they need it, so they can focus on driving the business forward. Streamline your business with AI-powered support, knowledge search, and automated workflows.

Key features include:

  • Omni-channel support across Microsoft Teams, web chat, mobile app, SMS text and Voice Call
  • Understanding of complex, natural language requests
  • Multilingual interface supporting multiple languages
  • Seamless integration with your existing enterprise systems
  • Built-in analytics to measure and optimize performance
AutomationEdge Employees Support to Improve Productivity

Gen AI-powered Employee Support Automation with AutomationEdge

AutomationEdge offers ready-to-use solutions to automate workflows and reduce employee burden, allowing them to focus on higher-value activities. Chatbot easily integrates with your ITSM, HRSM and finance systems and triggers backend workflows to fulfill employee requests like password resets, PTO requests, or expense approvals.

Gen AI-powered Employee Support Automation with AutomationEdge
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Benefits of AutomationEdge’s Employee Support Solutions

Improving employee experience and productivity by providing instant 24/7 support

Reducing support costs through automation

Increasing employee self-service satisfaction score

Freeing up support staff time to focus on higher-value activities

Ensuring consistent, compliant responses across the organization

Benefits of AutomationEdge’s Employee Support Solutions

Improving employee experience and productivity by providing instant 24/7 support

Reducing support costs through automation

Increasing employee self-service satisfaction score

Freeing up support staff time to focus on higher-value activities

Ensuring consistent, compliant responses across the organization

Extend Digital Experience to Employees and Improve Efficiency of Operations

AI Copilot Studio

You can build dialogs and provide conversation experience to your employees with AI Copilot studio. With conversational interface, you will be able to deflect lot of requests and queries which come to IT, HR, Finance and other departments to Digital Assistant.

Gen AI copilot understands complex requests and complete the tasks with automation at backend to provide self-service to employees.

AI Copilot Studio
Enterprise Knowledge Search

Enterprise Knowledge Search

Our Gen AI-powered search lets you ask questions in natural language and get tailored, relevant results based on your preferences. All while keeping your organization’s data secure and private.

Process Automation Studio

With our No-code to Pro-Code process automation studio, you have flexibility of building automation workflows with drag and drop approach without needing write a single line of code or using our script plugins to bring your existing codes in centralized workflows.

Our process automation studio let us you build automations using out of box connectors, custom integrations using APIs or UI automation using RPA.

Process Automation Studio

Employee Ticket Automation

With the help of proprietary intelligent algorithms using the latest deep learning and neural network mechanisms, AutomationEdge helps to understand from various parameters like true category of tickets, automation potential across service requests, incidents and enquiries, knowledge document needs and so on.

This data discovery for IT ticket data will highlight the automation candidates and chart out a path for automation journey.

Employee Notifications and Approvals

Requests from employees require approval for fulfilment. AutomationEdge addresses the issue with the Push Notification feature. Create new approval flows for any use case and receive requests, respond, and check progress directly from your chat platform.

Employee Ticket Automation

AI Copilot Studio

AI Copilot Studio

You can build dialogs and provide conversation experience to your employees with AI Copilot studio. With conversational interface, you will be able to deflect lot of requests and queries which come to IT, HR, Finance and other departments to Digital Assistant.

Gen AI copilot understands complex requests and complete the tasks with automation at backend to provide self-service to employees.

Enterprise Knowledge Search

Enterprise Knowledge Search

Our Gen AI-powered search lets you ask questions in natural language and get tailored, relevant results based on your preferences. All while keeping your organization’s data secure and private.

Process Automation Studio

Process Automation Studio

With our No-code to Pro-Code process automation studio, you have flexibility of building automation workflows with drag and drop approach without needing write a single line of code or using our script plugins to bring your existing codes in centralized workflows.

Our process automation studio let us you build automations using out of box connectors, custom integrations using APIs or UI automation using RPA.

Employee Ticket Automation

With the help of proprietary intelligent algorithms using the latest deep learning and neural network mechanisms, AutomationEdge helps to understand from various parameters like true category of tickets, automation potential across service requests, incidents and enquiries, knowledge document needs and so on.

This data discovery for IT ticket data will highlight the automation candidates and chart out a path for automation journey.

Employee Notifications and Approvals​

Employee Ticket Automation

Requests from employees require approval for fulfilment. AutomationEdge addresses the issue with the Push Notification feature. Create new approval flows for any use case and receive requests, respond, and check progress directly from your chat platform.

All-in-One Employee Hub​
Stay Informed, Engaged, and Financially Empowered

Stay Informed about IT Updates​

Never miss any IT updates! Get notified in real-time about upcoming software migrations and network outages, allowing you to plan your workflow accordingly. Stay informed with status updates to keep you in the loop throughout the process.

Connect and Build Relationships

Strengthen your connections and boost your team spirit! Automated reminders keep you informed about upcoming company events and team-building activities. Be it campaigns around open enrollment, office lunches, team events or performance reviews, never miss a key date with automated reminders for open enrollment and performance reviews.

Manage Your Finances with Ease

Stay on top of your finances with the AutomationEdge! Automated updates will keep employees informed about any changes impacting your 401k benefits, ensuring to make informed decisions. Additionally, timely reminders for submitting purchase orders (POs) and expense reports, helps to avoid delays and keep financial workflow running smoothly.

Integrate and Automate Your Applications

..And many more

Integrate and Automate Your Applications

..And many more

What Our Customers Say

AutomationEdge helped reduce password reset ticket wait time from 45 minutes to 1.1 minutes for 60,000 employees. Multi-lingual voice mail translation and ticket creation in service desk for an analyst to pick up. Helped in handling surge in staff ticket volume and augmented disaster recovery with automation solutions.

Dale Wells,
Director of ITSM & Customer Support,
University of Maryland Medical Center

“For the ease of use and powerful IT Automation capabilities, AutomationEdge was our clear choice. AutomationEdge has helped us automate an average of 10,000 IT Service Desk tickets per month.”

Venkatesha Murthy
VP – Technology,

“AutomationEdge’s solutions revolutionized Genpact’s efficiency! We automated 67+ use cases in IT, HR & logistics, boosting compliance. In just 21 months, they resolved a staggering 137,896 tickets (19,700 monthly on average) with a phenomenal 30% quarterly growth in ticket resolution!”

Jitendra Gupta

AVP Technology,

Resources For You

What industry gurus think about us

Niche Player

Magic Quadrant for RPA 2019

Breakout Zone

Hyper Intelligent Automation 2021

Major Contender

Peak Matrix for RPA 2022

High Performer

RPA Winter 2023

See what AutomationEdge can do for you

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