Robotic Process Automation for BPO (Call Centers) Industry

AutomationEdge RPA and AI to make your workplace more human friendly.

Making business processes efficient with RPA and AI

Business Process Outsourcing (BPO) industry is always looking for high-degree of productivity at reduced cost. IT-BPM sector becomes the largest employers who are employing 3.5 million professionals. BPO industry has started adopting Robotic process automation (RPA) technologies instead on-shoring and off-shoring of the resources as they realize the difficulty in managing the workforce.

RPA and AI can reduce BPO’s operating costs, generate more revenue by effective usage of the workforce and enhance customer experience with meeting SLA’s. RPA can drastically increase the productivity as robots can work 24/7 without any break.

In addition to automating the repetitive, rule-based back office tasks efficiently and accurately, customers who leverage RPA also experience better security, audit, analytics and governance. Tedious and time consuming tasks like report generation, audits and data analysis can also be done using RPA. On automating such tasks, manual errors can also be avoided with increased SLAs.

Customers are investing in RPA technologies not only to improve efficiency and accuracy while cutting costs but business advisors, technical team and decision makers can spend their time to improve business processes.

Making business processes efficient with RPA and AI

Business Process Outsourcing (BPO) industry is always looking for high-degree of productivity at reduced cost. IT-BPM sector becomes the largest employers who are employing 3.5 million professionals. BPO industry has started adopting Robotic process automation (RPA) technologies instead on-shoring and off-shoring of the resources as they realize the difficulty in managing the workforce.

RPA and AI can reduce BPO’s operating costs, generate more revenue by effective usage of the workforce and enhance customer experience with meeting SLA’s. RPA can drastically increase the productivity as robots can work 24/7 without any break.

In addition to automating the repetitive, rule-based back office tasks efficiently and accurately, customers who leverage RPA also experience better security, audit, analytics and governance. Tedious and time consuming tasks like report generation, audits and data analysis can also be done using RPA. On automating such tasks, manual errors can also be avoided with increased SLAs.

Customers are investing in RPA technologies not only to improve efficiency and accuracy while cutting costs but business advisors, technical team and decision makers can spend their time to improve business processes.

RPA Use Cases in BPO industry

File and data manipulation

File and data manipulation

AutomationEdge bots can format, copy, delete or move individual and multiple files in different format. AutomationEdge is the fastest spreadsheet processing RPA solution in the market.

Screen scraping

Screen scraping

AutomationEdge has an innovative technique for extracting text from web application.

Data entry and validation

Data entry and validation

Bots can update data entries and validate content from multiple systems without human intervention.

Uploading and exporting

Uploading and exporting

Uploading and exporting data with RPA becomes easy. Migrate and integrate data within different applications easily.

Downloading and importing

Downloading and importing

Downloading and importing become easy by RPA to move the data between different applications.

Reconciliations

Reconciliations

RPA can automate the task of reconciliation to resolving any discrepancies

Benefits for BPO’s by Implementing RPA

Improve customer experience by meeting SLA’s: BPOs are resolving the requests by automation and AI within time which meets the SLA and improves customer experience.

Improved quality by reducing human errors: Automation has improved the quality of work with reduced human errors

Process improvements: In BPO’s the processes will execute without fail as per schedule and thus will improve with the experience.

Cost Saving and increased productivity: Faster completion of tasks with reduced cost by automating the repetitive, mundane tasks. Bots can work 24/7 without fail.

Redeployment of resources in other quality work: Instead of human, bots can work on repetitive tasks where resources can concentrate on performing critical work.

More revenue generation: With reduced errors and increased productivity, BPOs can generate more revenue with same workforce.

Flexibility and Scalability: Digital workforce can be very flexible and easily scaled on demand. This gives BPO industry confidence in getting new projects without on bench human workforce.

Know more about AutomationEdge for BPO Industry

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