What is RPA in Insurance?

The insurance industry is one of the most heavily burdened, conventional and rigid to changes. However, considering the high customer demand for app-based or digital transactions, the industry players have started transforming their insurance operations using high-end technology tools. This is the reason why 80 % of insurers acknowledge the need for digital capabilities. Yet, 99.6 % of those surveyed found it difficult to implement digital innovation. The insurance industry has the potential to automate nearly 50-60% of the back-office processes by 2025, resulting in 66% time savings. Robotic Process Automation, being one of the highly adopted technology tools across industries, is helping insurance industry players live up to ever-rising customer expectations and provide a top-notch customer experience.

RPA in the insurance industry automates repetitive, mundane human tasks using rule-based, low-code or no-code software bots. These bots swiftly reduce turnaround time in various insurance operations and extract data from various customer documents like claim forms, identification documents, policy documents etc. Overall, RPA helps insurers to drive speed, efficiency and customer satisfaction.

Challenges in the Insurance Industry Where RPA can Shine

RPA in insurance enables insurers to keep up the pace of the business with changing customer needs. It enables customers to have a digital, immersive and touch-based solution for all their insurance needs. It smartly addresses and wipes out the below challenges:

  • Regulation and Compliance

    Insurance businesses must follow HIPAA privacy regulations, PCI standards, and many other tax laws and guidelines. Disobeying these laws can result in severe fines and punishments.
    Moreover, these laws and regulations are frequently modified or altered. Hence, it is difficult for Insurance players to comply with them. Since RPA is a rules-based software, it can easily comply with regulations. One-minute change at one location affects all operations, eliminating the requirement for manual system modifications.

  • Scalability and Innovation

    Manual operations are time-consuming and restrict insurers from innovation and growth, causing bottlenecks, delays and poor efficiencies. With end-to-end automation, RPA bots automate the entire workflow by integrating data from several systems at the business process level.
    This smoothens the information exchange, enhances workflow effectiveness and improves coordination. This enables insurance businesses to explore more opportunities for product innovation, come up with innovative products and services, and introduce interactive portals and mobile apps for all customer needs and queries.
    It is imperative for any insurance business to adapt to digital volatility and attain agility through digital transformation.

  • Customer Experience

    Customer experience is of the utmost importance for any organization. The better the customer experience, the higher will be the company’s reputation. In the era of digital insurance, customers seek a one-stop solution for all their insurance needs. RPA helps insurers to build a single platform that would serve all customer needs with transparency and earn customer loyalty.

  • Complicated Data Management

    Since insurers deal with voluminous and sensitive customer data or information, managing and processing that data without any leaks or errors is one of the biggest challenges. As per McKinsey’s study, RPA for insurance can bring down the data processing time by 34%.
    With RPA, data processing is faster and more efficient, which frees employees to focus on more critical tasks.

  • Cost Efficient and Error-free

    Manual insurance operations can take a heavy toll on cash outflow, and the output can also be erroneous.
    Capgemini’s research found that RPA can enhance productivity in insurance companies by at least 50% and reduce turnaround times for services by 80%. Bot proactively runs data conciliation, claim verification, and background checks with the superior customer experience and operational excellence without any manual intervention. This wipes out the probability of errors.

RPA in Insurance Use Cases

RPA in Insurance Use Cases

  • Claim Processing:

    RPA can process claims 75% faster than humans. NLP and OCR extract data and input, claims errors, and verify fraudulent claims. By limiting human intervention in insurance claim processing, RPA reduces multiple touchpoints and accelerates the timely payout with a customer-centric approach.

  • Underwriting Processes:

    With AI and Machine Learning, RPA can:

    • Fill required data field in the internal system
    • Access data from internal & external locations
    • Evaluate loss runs
    • Analyze the customer’s history and provide pricing options
    • Trigger system at-risk and fraudulent cases

    This eventually streamlines the underwriting process in the insurance sector so that customers receive decisions quickly and underwriters can free up to handle more complex tasks.

  • Regulatory Compliance:

    To standardize the documentation and audit trails, RPA helps insurers by automating:

    • Client Research and Customer Data Validation
    • Compliance Report Generation
    • Data Security Operations
    • Account Closure Notification
  • Sales and Distribution:

    RPA can simplify the intimidating and rumbling tasks of sales and distribution in insurance. RPA can automate tasks like-

    • Legal and credit checks
    • Create sales records
    • Conducting compliance

    RPA helps enterprises in chalking out a workflow that ensures customer satisfaction through timely deliveries.

  • Finance and Accounts:

    With high volume data processing, insurers often struggle to provide error-free customer service. RPA bots can easily perform clicks and keystrokes, copy/paste, autofill templates, and generate reports and push notifications with minimal human intervention.

  • Policy Administration:

    RPA automates transactional and administrative activities like credit control, tax, regulatory compliances, and accounting settlements in the policy administration processes like rating, quoting, binding, issuing, renewing, and endorsing.

  • Business and Process Analytics:

    RPA gathers analytics by performing, tracking and monitoring tasks. These analytics can be used to improve customer experience and business performance and streamline business processes.

  • Usage of Legacy Application:

    RPA bridges the gap between legacy applications and ERP or BPM solutions using UI automation. RPA smartly fits into the existing technological infrastructure or workflows.

  • Policy Cancellation:

    Multiple document formats are the biggest hurdle in the policy cancellation process. It involves many transactional tasks like cancellation date tally, inception date, policy term, and so on. Here, with Automation in insurance, policy cancellation can be carried out in just one-third of the time. RPA can seamlessly switch through all the interactions and provide faster resolution to the customers.

  • Query Resolution:

    RPA empowers insurers to respond faster with bots. By using a predefined set of rules and Natural Language Processing technology, RPA bots can easily interpret incoming calls and emails and resolve simple queries without human intervention.

The Benefits of RPA in Insurance

RPA dramatically improves customer-facing as well as back-office operations. RPA in Insurance reaps the following benefits:

The Benefits of RPA in Insurance

  • Enhanced Customer Satisfaction:

    RPA can transform data-intensive processes from paper-based business onboarding to policy cancellation. RPA suns through many systems swiftly to process data, which saves human efforts and time.

  • Huge Cost Savings:

    RPA enables insurers to optimize business processes and maximize productivity resulting in cost savings. Manual resources switch from repetitive operations to highly critical tasks driving business growth.

  • Faster Insurance Operations:

    Manual operations like claim processing, eligibility verification, KYC, etc., take hours to complete. RPA bots can perform these tasks and process voluminous data within a few minutes.

  • Next-level Accuracy:

    RPA bots not only process mammoth data within a few seconds but also increase the accuracy and reliability of the data.

  • Higher ROI:

    RPA bots strengthen legacy systems and extend their life span. Moreover, RPA-integrated legacy systems outperformed traditional legacy systems.

  • Cross-Selling and Up-Selling:

    RPA captures customers’ interests and dynamic needs and can fulfill or deliver them with innovation. This opens doors for cross-selling and up-selling for insurers.

  • Higher Employee Moral:

    RPA wipes out manual tasks for employees so that they can focus on value-added activities. This adds to employee satisfaction and morale.

Automate Insurance
Workflows with
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Why RPA for Insurance Industry?

  • Cutting-edge technologies

    have ensured the unparalleled success of RPA. Businesses have succeeded in performing end-to-end automation of laborious, voluminous, highly repetitive, multi-step tasks with multi-level validation and manual processes. RPA intelligently mimics a “virtual human” and has catapulted Artificial Intelligence and expert systems to the next level of competency.

  • Bots provide automation capabilities

    for accomplishing routine and repeatable tasks. Artificial intelligence enables organizations to track processes and voluminous data to make intelligent decisions on the fly. In order to address complex challenges, Machine Learning algorithms and business logic are integrated to create intelligent automated business and IT processes.

  • RPA leverages the capabilities

    of Deep Learning and Machine Learning by employing predictive models to work on big data. RPA is already on the path of cognitive automation, successfully solving problems just the way humans do, learning from experience, and making decisions based on that learning.

  • RPA propelled by these new-age technologies

    has therefore succeeded in freeing humans from routine jobs and allowed them to focus on core functions. Success stories companies that have implemented RPA further add a feather to their cap, stamping their authority as one of the greatest technological innovations of the global industry.

The Future Scope of RPA in Insurance

Robotic Process Automation (RPA) in the insurance industry has been highly used in automating repetitive tasks, reducing operational costs, and improving accuracy and efficiency. The future scope of RPA in insurance is promising, as it has the potential to further streamline processes and enable insurers to provide better customer service by automating higher-value tasks that require human judgment and decision-making

Source: https://www.alliedmarketresearch.com/rpa-in-insurance-market-A53549

How to Find the Best Software for Robotic Process Automation in Insurance Services?

With a large marketplace, it is struggling or challenging for insurance providers to get a perfect fit RPA solution that can help them in automating and streamlining the insurance process. Here are some key steps to follow and these are:

  • Define Your Requirements

    The first step is to identify your specific needs and requirements for RPA in your insurance services. What processes do you want to automate? What are your performance goals? What is your budget? By defining your requirements upfront, you can narrow down your options and find a solution that meets your needs.

  • Research Available Options

    Once you have defined your requirements, research the available RPA software solutions in the market. Look for vendors that specialize in insurance automation and have a proven track record of success. Consider factors such as ease of use, scalability, and integration capabilities.

  • Evaluate Features and Functionality

    Evaluate the features and functionality of each solution to determine if they meet your requirements. Look for features such as data extraction, process automation, and analytics capabilities. Consider how easy it is to configure and manage the software.

  • Check Customer Reviews and References

    Look for customer reviews and references to get an idea of how other insurance companies have implemented the RPA software and their experience with the vendor. This can help you assess the reliability and effectiveness of the solution.

  • Consider Vendor Support

    Consider the level of support offered by the vendor, including technical support, training, and ongoing maintenance. Look for vendors that provide comprehensive support to ensure that the solution meets your needs and operates smoothly.

By following these steps, you can find the best RPA software solution for your insurance services, which can help you automate processes, reduce costs, and improve efficiency.

How can AutomationEdge Help the Insurance Industry?

Being a hyperautomation platform, AutomationEdge includes the integration of technologies like, RPA, Intelligent Document Processing, and conversational AI. These technologies take care of all the challenges that the insurance industry is facing and help them in achieving better process efficiency. Let’s see how these technologies work for the insurance process.

  1. Robotic Process Automation

    Being a paper-intensive industry, insurers are always occupied with repetitive processes like data entry, policy registration, customer query resolution, and many others. RPA can help insurers in automating these repetitive processes and help them in focusing on decision-making tasks like claims management and fraud detection, and others.

  2. Intelligent Document Processing

    This solution by AutomationEdge can help in automating the data management task, like extracting data from multiple sources in multiple formats with OCR and machine learning and creating a centralized system for easy access. This way, insurers can extract and process data from one place and offer a faster resolution.

  3. Conversational AI

    Instead of insurance agents handling the queries raised by insurance agents, AutomationEdgechatbot can handle these queries better without any human intervention. Also, with conversational AI chatbots, insurers can create omnichannel support and self-service assistance for customers. These chatbots can also work as AI agents for employees and help them in extracting required data, knowledge-based articles, and many others for faster service ticket resolution.

  4. Ready Integrations

    AutomationEdge-ready integration can help in automating the process by enabling RPA to seamlessly integrate with other systems and applications. When RPA is integrated with other systems, it can automate tasks across multiple platforms, eliminating the need for manual data entry and reducing errors.

Frequently Asked Questions (FAQs)

  • What is the scope of RPA in Insurance?

    At present, RPA in the Insurance market is valued at $98.6 million, which is expected to be valued at $1.2 billion by 2031. As RPA in the insurance process can automate repetitive insurance process data entry and verification process, now, in the future, insurers are looking forward to adding up RPA in complex processes like claims handling, policy, and quote generation.

  • How does RPA in Insurance Work?

    RPA in the insurance process can be used in multiple processes like claims processing, data management, quote generation, underwriting, and many others.

  • Why is automation needed in Insurance Industry?

    Automation is needed in the insurance industry due to challenges involved, like data errors, high operational costs, high volume policy generation work, unstructured data, and others. Using automation in the insurance process can help insurance organizations in creating a better workplace experience and make sure their customer satisfaction score is accelerated.

  • Is RPA in insurance secure and compliant with regulations?

    Yes, RPA in insurance can be made secure with compliance and regulations by implementing access controls, data encryption, authentication, compliance monitoring, data protection, and auditing.

  • How does Claims Process automation work in insurance?

    RPA in claims process automation can be automated by multiple steps included in the claims process like initiating claims notification, data capture, claims validation, claims assessment, settlement and claim review. By going automated way, insurers can reduce dependency on manual intervention and make sure claims are settled on time.

  • How much does robotic process automation cost?

    Robotic process automation (RPA) costs vary according to several factors, including the complexity of the processes being automated, how many bots are needed, how many systems have to be integrated, and how customized the process needs to be.