In today's business and digital landscape, even legacy enterprises cannot afford to lack customer communication. And success in today’s competitive business landscape demands total efficiency. This being the reason, customer service and experience have become more imperative than ever before to generate new business and keep an existing customer count intact. [...]
Natural language processing (NLP), automatic speech recognition (ASR), enhanced dialogue management, and machine learning (ML) are all transforming the way humans interact with technology. Conversational AI and automation enable humans to converse with robots in the same way they converse with one another. What's AI doing in Customer Engagement? Customer engagement, [...]
Conversational AI is gaining traction as a means of automating messaging and speech-enabled systems that provide human-like interactions between computers and humans, but these projects are notoriously difficult to complete. The speech features around customer discussion, email, and instant messaging are the three key modes of communication in every organization where [...]
Automation and artificial intelligence have the potential to drastically disrupt the way we live and work today. Everyone is affected by the rise of technology, from CEOs and commercial banks to fashion businesses and even miners. Experts predict that by 2055, half of the employment that exists today will be automated. [...]
Employees are the lifeblood of any business. After all, corporate growth is solely driven by a highly motivated and engaged team. However, when we examine today's workplace trends, we see that employees aren't as engaged as they once were. In fact, according to Gallup's "State of the Worldwide Workplace: 2021 Report," [...]
Hyperautomation is nothing but the broadening of legacy business process automation beyond particular processes. For example, Hyperautomation offers automation for nearly any repetitive action business users perform by combining AI tools with RPA. It even automates the already automated by finding the dynamic business processes and creating bots to automate them. [...]
Since its inception, the discipline of ITSM has seen significant changes and evolution. With the trend toward automation, the rise of artificial intelligence, and the push for digital transformation, ITSM is taking on a more prominent role in many organizations today. This is especially true now as many businesses are looking [...]
Any successful organization, especially one that is experiencing a digital transformation, must have IT automation as an ardent prerequisite. Orchestrating IT automation improves efficiency and can lead to a hyper-automation business model in which automation is present in all aspects of the company. Hyperautomation allows the entire business to run on [...]
In the era of instant messaging, instant resolutions, and “instant everything”, wouldn’t customers expect the same from IT service management as well? As customer-centricity is growing across the industry forward-thinking IT leaders are adopting automation tools such as chatbots, virtual assistants, and others However, the adoption of automation tools was not [...]
Businesses and organizations can leverage automation technologies such as Artificial intelligence, NLP, and RPA to streamline their operational services. Among all the sectors IT industries are often responsible for routine checks of system and data handling manually. This case scenario has pressed the need for IT process automation as CIOs and [...]
