Hyperautomation- Your Answer to Enhance Employee Experience

Organizations and business leaders today are looking for opportunities to accelerate employee experience, right from employee onboarding to assisting the new employees to sort out their IT support issues. Because in the hyper-digital era, the customer today demands faster access to information without any friction or long wait times. Generally, service [...]

Conversational AI, Healing the Healthcare Industry

Chatbot technology plays a critical role in healthcare by smoothly connecting healthcare practitioners, patients, and insurance companies with minimal human intervention. The objective is to automate repetitive operations in order to save time and money while maintaining a positive and impactful patient experience. However, the key function of conversational AI in [...]

Know Why Automation Now Resides in the Heart of Customer Contact Centers

Customer service is one of the most booming industries that has grown exponentially over the past decade and a half, getting valued at $350 billion. Good service is the key to increasing any company's revenue and market positioning. And modern-day organizations are going to great lengths to set it right! Traditional, [...]

Reimagining the Ideal Service Desk with Conversational IT and AI

IT Process Automation (ITPA) has grown increasingly important as digital infrastructure's importance in business expands. In many cases, this trend has resulted in more demand than IT help desks can adequately handle. Artificial intelligence (AI) may be of assistance in this case. Many companies have already understood the potential of AI in [...]

Breaking Through All the Customer Engagement Myths with Conversational AI

Conversational AI refers to a defined set of technologies that enable human-like interactions between computers and humans through speech-enabled applications and automated messaging. By detecting speech and text, deciphering different languages, interpreting intent, and replying in a fashion that mimics human conversation, conversational AI can easily converse like a human. And [...]

2022-05-24T11:43:52+00:00May 24th, 2022|Artificial Intelligence, Conversational AI, RPA|

Reimagine and Recreate Customer Engagement with Conversational AI

Natural language processing (NLP), automatic speech recognition (ASR), enhanced dialogue management, and machine learning (ML) are all transforming the way humans interact with technology. Conversational AI and automation enable humans to converse with robots in the same way they converse with one another. What's AI doing in Customer Engagement? Customer engagement, [...]

Automated Invoice Processing: An Ardent Need of Modern Day Businesses

​​Invoices and bills are the most critical aspect of any business, but sadly they suck away a lot of time, money, and resources. Such a hurdle, when topped up with no scope for even the minutest error, results in making invoice processing an even mammoth task. And, like always, automation comes [...]

Conversational AI- Oomphing Up HR Digitization Factor

Managing resources with a human touch that adds up to the personalization quotient is the main aim of the HR department of any organization. However, we have seen automation taking over the workforce in almost every vertical of the business, be it recruiting, employee-on-boarding, and much more. AI (Artificial Intelligence) and [...]

2022-05-19T10:18:45+00:00April 13th, 2022|Artificial Intelligence, Conversational AI, Human Resources, RPA|

​​​​It’s the Conversational AI’s Era, Disrupting All Industries

Automation and artificial intelligence have the potential to drastically disrupt the way we live and work today. Everyone is affected by the rise of technology, from CEOs and commercial banks to fashion businesses and even miners. Experts predict that by 2055, half of the employment that exists today will be automated. [...]

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