With the business dynamics changing drastically every day, automation is the much-needed catalyst driving quality and agility as organizations chase to adopt path-breaking technologies like DevOps, Intelligent Automation, and cloud computing. Infrastructure and operations (I&O) leaders are hawk-eyed on the digitization goals to leverage technologies in this Hype Cycle to deliver improved efficiency, faster value, and optimized costs.

Automation profoundly impacts skills, roles, and expectations of infrastructure and operations I&O leaders. And, this Hype Cycle offers insight into technologies that are pivotal to automation success. It reflects profoundly upon the significance of intelligent automation for predictive and prescriptive analytics to improve operational efficiency and business agility. The report highlights how intelligent automation can be applied to augment decision making in areas such as:

• Demand forecasting for infrastructure capacity
• Automated incident response (root cause analysis, event anomaly detection and automated response execution)
• Business process management (e.g., claims processing and document matching)
• Predictive capabilities (maintenance and failure effects and forecast need)

For more information about how peer I&O leaders view the technologies, especially intelligent automation aligned with this Hype Cycle, download the report on “Hype Cycle for I&O Automation, 2021.”