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Irrespective of industries, service desk agents often struggle with many repetitive and manual tasks that take a considerable amount of time and hamper productivity, especially when it comes to complex and decision-making tasks. Adopting and leveraging chatbot automation driven by AI capabilities like Machine Learning, Natural Language Processing, Conversational AI, and others dramatically modifies the iterative processes and lets employees focus on the more important decision-making processes. To know more about chatbot automation and its offerings, let’s roll through the chatbot automation basics from the scratch.