About AutomationEdge

AutomationEdge is an Intelligent Automation platform for IT and Business Process Automation for the end to end digital enterprise. Organizations can automate repetitive, mundane tasks. It helps resolve high volume repetitive tickets automatically, resulting in productivity gains for IT ensuring the enterprise keeps moving. With AI capabilities, AutomationEdge helps make Classifications, predictions and overall better decisions thereby reducing manual interventions. AutomationEdge AI understands the language of IT with the help of its Natural Language Understanding (NLU) platform and does predictions with its Machine Learning (ML) capabilities.

AutomationEdge Cognibot can assist support staff with automatic resolution of IT tickets. The Powerful pre-built AI Assistant not only automates service fulfillment but also does end to end automation with autonomic resolution of the IT tickets, quicker than anyone else. The business users have a 24*7 service store front where their requests get fulfilled automatically. This frees the bandwidth of IT and operations staff as AutomationEdge acts as a virtual engineer to resolve IT tickets. AutomationEdge shortens the time required to resolve incidents and fulfill requests, resulting in a huge productivity gain for business users. Also, visit https://automationedge.ai/ to learn about AutomationEdge Cognibot.

Remedyforce-AutomationEdge Integration

AutomationEdge provide seamless integration with BMC Remedyforce with the AutomationEdge App in Salesforce App Exchange. Remedyforce automated service catalog acts as Store Front available 24×7. It leads to autonomous IT by auto-resolution of Service Requests. In this blog we discuss setups for Auto-fulfillment of Remedyforce Service Requests.

Note: For incidents AutomationEdge has ready plugin steps to read incidents and suggest a Standard Operating Procedure (SOP) as per incident description in all areas like end user support, networking, data center, security and application support.

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  • This portal is for you to watch easy steps for Remedyforce – AutomationEdge integration for Automatic Service Request fulfillment

  • Try out integration with step by step instructions

  • Download AutomationEdge App for free and Try or Buy AutomationEdge subscription license, beyond the trial period.

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Try
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See

Below are the videos created to take you through the simple steps to integrate Remedyforce and AutomationEdge. The simple and quick Remedyforce – AutomationEdge integration is demonstrated in the three part videos links below,

  • PART I – Remedyforce Setups

  • PART II – AutomationEdge UI Setups

  • PART III – Remedyforce Service Request Fulfilment

Remedyforce Setups
AutomationEdge UI Setups
Remedyforce Service Request Fulfillment
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Try

You may try Remedyforce – AutomationEdge integration hands on. For step by step instructions follow the ‘AutomationEdge Remedyforce_Pull_Integration_Guide_R5.6.0’. Download the guide by clicking on the link.

If you want to buy AutomationEdge license or talk to sales executive, go to Buy tab.

Prerequisites:

  1. Remedyforce Instance with Salesforce Automation App
    1. Existing Remedyforce customers
    2. New to Remedyforce
  2. AutomationEdge Instance

You may request 30 days free trial account on AutomationEdge Cloud. The account details are shared with you within 24 hours via email. Click on Free Trial link on automationEdge.com (https://automationedge.com/it-robotic-free-trial) and submit the form to request a trial.

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Download Guide

Summary of easy Remedyforce – AutomationEdge integration steps in three parts:

  1. Salesforce AutomationEdge App setups in RemedyforceSince you have already installed/upgraded Salesforce AutomationEdge App in Remedyforce using the URL provided in the ‘AutomationEdge Remedyforce Pull Integration Guide R5.6.0’ you may perform the following Remedyforce setups.
    1. AutomationEdge Config
      • Populate Demo Data.This populates sample demo data with Service Requests and AutomationEdge workflow mappings.
    2. AutomationEdge Setup
      • Choose AutomationEdge Integration Type
      • For connectivity to AutomationEdge provide the Tenant Org Code.
      • Setup Status Configuratons for the lifecycle of the Service request.
    3. AutomationEdge Status
      • Create Remote Site
      • Create Fields
      • Start Scheduler
  2. AutomationEdge Integration Services
    1. Add or use an existing Integration Service
    2. Add Integration Type
    3. Add Integration Type Configuration
    4. Import Seed Data Workflows in AutomationEdge
  3. Test Remedyforce Service Request Fulfillment
    1. Submit a Service Request in Remedyforce.
    2. See Automation workflow execution in AutomationEdge
    3. Confirm Service Request closure.

    For any queries, get in touch with AutomationEdge Support.

Buy

AutomationEdge App is free on Salesforce App exchange. You may configure it for your Remedyforce instance. If you have experienced AutomationEdge trial with Remedyforce in the See! Try! Options above and would like to continue beyond AutomationEdge Trial period you could buy AutomationEdge subscription license to automate more processes.

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