Self Service Password Reset for ServiceDesk2018-11-28T05:25:33+00:00

Analysts have sited that around 30% – 50% of help desk calls are related to password reset. Moreover laws and regulations such as PCI DSS, Sarbanes-Oxley and HIPAA have reviewed password requirements and now encourage or demand greater complexity.

Resetting passwords wastes enormous amount of time and money resulting in end user frustration, customer dissatisfaction and compliance
vulnerabilities.

What is AutomationEdge Self Service Password Reset

AutomationEdge self-service password reset solution empowers users to reset their passwords from within any Service Desk. For users who perform all their IT tasks in Service Desk, can reset password using this integration.

AutomationEdge supports two factor authentication and mobile SMS.

How does it works

End users click on the AutomationEdge Password Reset app in the self-service Service Desk portal to initiate a password reset. The password reset propagates all the way into the directory to which the end user belongs — Active Directory or LDAP.
Users can reset password using these Service Desks public page or by sending SMS from their registered mobile. A colleague can also reset the password on behalf of a user.

Benefits for IT

Benefits For End Users


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