Job Location: Pune

Designation- Senior Engineer 

Experience: 3-5 years

Qualifications: BE/BTech/MCA

Must Have- Technical Competencies 

  • Selenium Automation
  • Java
  • Database (Any)
  • Web server (Apache Tomcat)
  • Rest API
  • Automation tool- Automationedge

Must have – Non-Technical Competencies

  • Effective Communication and problem-solving skills.
  • Ability to work under pressure and meeting deadlines.

Good To Have

  • Linux knowledge
  • Python
  • Troubleshooting skills and log analysis skills

Roles and Responsibilities- 

  • Need to communicate with global clients. Good written and verbal communication
  • Identify opportunities for process improvement in automation.
  • Collaborate with the support team to troubleshoot and resolve automation-related issues.
  • Communicate effectively with team members, stakeholders, and clients.
  • Respond to customer queries in a timely and accurate way, via email.
  • Identify customer needs and help customers use specific features.
  • Analyze and report product malfunctions (for example, by testing different scenarios)
  • Update to our internal stakeholder with information about technical issues and useful discussions with customers.
  • Share feature requests and effective workarounds with team members.
  • Inform customers about new features and functionalities.
  • Follow up with customers to ensure their technical issues are resolved!
  • Assist in training junior Customer Support Representatives

Contact Person: Maya Gajare (

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