Delightful Customer Experience with RPA and AI
With the growing technologies like IoT, there is a significant increase in connected devices globally. Technologies like 5G will even boost the speed and number of connected devices and users. According to the US edition of Deloitte’s 2018 Global Mobile Consumer Survey, 37 percent of respondents now have unlimited data plans—up from 25 percent in 2017. The surge in the users has provided steep growth to the telecommunication industry.
But with increased customer expectation and competition, telecom companies need efficient and faster operations. Integrated Robotic Process Automation (RPA) technology can help telecom companies provide a superior level of service. RPA can reduce manual error and turn-around time in processes like customer support, billing, invoice processing, and document verification, and so on.