The transportation and logistics industry is rapidly going through the digital transformation. Analysis by the World Economic Forum and Accenture states that there is $1.5 trillion11 of value at stake for logistics players, and a further $2.4 trillion worth of societal benefits, as a result of widespread digital transformation in the transportation industry.
Shipping and logistics companies are highly under pressure on budgets by customers and shipping firms demanding higher prices for their services.
In the shipping and logistics industry, back office operations like updating customer details on portals with the current status and ETA, scheduling a delivery, or tracking are performed manually.
AutomationEdge Robotic Process Automation can automate such mundane tasks and can work 24/7 increasing operational efficiency, productivity and reduces the cost. By automating the core business processes, the task will be less tedious and will meet SLAs and improve customer expectations.
Impact of RPA on Shipping and Logistics industry
Shipment scheduling and tracking
Automate manual shipping tasks—from the initial pick-up request to checking and reporting shipment status between internal systems and portals. Extract shipment details from incoming emails, log jobs in your scheduling systems and provide pick-up times in customer/carrier portals, all with robots.
Invoice processing and credit collections
One of the major challenges for businesses is getting paid after the job is done. The regular follow-ups and multiple systems in the process can make it slower. RPA can integrate multiple systems to streamline the process. RPA can integrate with freight bill payment systems to automate complete order-to-cash process for hundreds of large 3PL carriers.
Capturing, researching and closing out loads
Third party carriers and suppliers undoubtedly gives an opportunity to grow your business. But it also brings the increased manual tracking from multiple systems. One common example of this is the use of couriers or fleets of vans for less-than-load (LTL) shipments.
The software robot can automatically scan and capture carrier website data like PRO number, track/trace information and invoice amount streamlining the capturing, researching and closing loads using RPA.
Automating order processing & payments
Order Processing is performed by manual entry of the customer information in companies’ database, processing payment, sending an email confirmation and placing order.
Automating email communications
Effective communication between customer and service provider is carried out through email communication. Auto-emailer and notifications can be sent through the system when the order is processed, shipped or delayed to maintain customer experience.
Automating procurement and inventory processes
Inventory has to be monitored and maintained by manufacturers and suppliers in order to ensure that they have enough material to meet customer demands. Need to take real-time reports to optimize inventory needs.
Speed Invoicing by Integrating Systems with Customer Portals
Eliminate re-keying, cutting-and-pasting and manually attaching data to invoices. Automatically extract shipping data, attach scanned PODs and invoices and update customer portals in seconds, rather than days.
Enhance Customer Responsiveness with Automated Order/Inventory Tracking
Leverage software robots to regularly query carrier tracking systems/websites and retrieve proof of delivery information. Link the data to the original order record in your warehouse management system for better tracking and faster responses to customer inquiries.