Case Study

Keysight

Accelerating Service Ticket Resolution With RPA Bot

Keysight is the leading US-based manufacturer of electronic systems, measurement equipment, and software, with over 14000 employees in 65 locations across seven countries.

Keyinsight

90%

Reduction in service ticket resolution time

RPA Bot

Managed multiple execution and variation

Enhanced operational and employee efficiency


Keysight was using high manual intervention in multiple business processes that led to the non-utilization of maximum resources. To enhance operational and employee efficiency, Keysight decided to implement and elevate the automation infrastructure using AutomationEdge’s expertise.

Automation Goals

  • Reduce service ticket resolution time
  • Decrease manual dependencies
  • Automate job creation
  • Handle data extracting and processing autonomously

Process Overview

Keysight’s business processes were minutely observed by AutomationEdge and the processes that were leading to higher turnaround time and required manual dependency were identified as the best candidates for automation.

AutomationEdge initiation RPA bot as a solution to enhance the operational efficiency and automate the below business process-

  • AD account creation
  • Mailbox provisioning
  • VPN remote access request

The Only Conversational AI And Automation Platform You’ll Ever Need

75% Improvement In Customer Satisfaction Rating90% Reduction In Employee Wait Time50% Of Tickets With End-to-End AutomationNew Revenue Channel Created With Conversational AI

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The Only Conversational AI And Automation Platform You’ll Ever Need

75% Improvement In Customer Satisfaction Rating90% Reduction In Employee Wait Time50% Of Tickets With End-to-End AutomationNew Revenue Channel Created With Conversational AI

Request A Demo