Case Study

ETB

Achieved Smooth Workflow Management for Reconciliation Process With AutomationEdge RPA

Founded in 1884, ETB, a Columbian telecommunication company offers high-quality digital solutions to homes, businesses, and governments with an employee strength of 4500+.

80%

TAT Reduction in DSL Subscriber Reconciliation Process

6 –
3 Months

TAT Reduction in Manual Extraction and Processing of Data

100%

Accuracy in Data Extraction and Processing

25 FTE

Efforts Saved

“
Handling high-volume data consisting of 6720 equipments with 1,650,000 corporate and individual IDs and offering 24/7 staff availability to meet deadlines for platform-based migration were some of the struggles for ETB. To create smooth workflow management, ETB joined hands with AutomationEdge as their automation partner.

Automation Goals

  • Streamline business processes
  • Implement smooth workflow management
  • Fast data extraction and processing
  • Reconciling data accurately
  • Process improvement with zero or no errors

Process Overview

AutomationEdge initiated the RPA bot implementation as a solution to achieve smooth workflow management and accelerate productivity and employee efficiency. AutomationEdge RPA bot will-

  • Automate DSL subscribers’ reconciliation process with easy data migration across a diverse platform
  • Create final output in the spreadsheet with sort and reconciled data

The Only Conversational AI And Automation Platform You’ll Ever Need

75% Improvement In Customer Satisfaction Rating90% Reduction In Employee Wait Time50% Of Tickets With End-to-End AutomationNew Revenue Channel Created With Conversational AI

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The Only Conversational AI And Automation Platform You’ll Ever Need

75% Improvement In Customer Satisfaction Rating90% Reduction In Employee Wait Time50% Of Tickets With End-to-End AutomationNew Revenue Channel Created With Conversational AI

Request A Demo