Case Study
Smart Dubai Government
Driving Process Efficiency With AutomationEdge RPA
Smart Dubai is a digital approach taken by the Dubai government to establish and deliver a seamless, efficient city experience for residents and visitors. It consists of multiple initiatives like going Paperless, Dubai Blockchain Strategy, Smart City Global Network, AI Labs, etc.
80%
Reduction in service desk dependency
100%
Error-elimination in updating user information
15 Min-1 Min
Reduction in service ticket resolution
“
Managing 50+ service requests per day for job creation and handling multiple validations related to job title, supplier, and employer creation were some areas where the client was looking for acceleration. AutomationEdge was appointed as a savior to optimize service desk operations.
Automation Goals
- Fast-track service ticket resolution
- Reduce manual effort in job creation process
- Enhance employee productivity
- Extract data and update information autonomously
Process Overview
After thoroughly inspecting business processes, AutomationEdge initiated an RPA bot integration with the BMC remedy force as a solution to fast-track the below business processes and streamline service desk operations. These business processes are-
- GRPS supplier creation
- GRPS new job title creation
- Create employee as a supplier