Case Study

Treescape

Driving Scalability and Accuracy with RPA Solution

Treescape is a next-gen renowned green asset management company with branches across New Zealand and Australia. It offers a wide range of services such as tree trimming, tree removal, planting, pest control, and ecological services.

Driving Scalability and Accuracy with RPA Solution

1200/Month

Automation Jobs created by bots

98%

TAT reduction in assigning new work order process

100%

Error reduction in transcribing job location info

Scalable design to handle high volume job requests


Routine tasks like transcribing voluminous job requests, scheduling, and assigning jobs to new crews were taking a major chunk of time and pouring their manual efforts leading to erroneous output. This ceased the business efficiency of Treescape.

Automation Goals

  • Enhance new work order process
  • Reduce the information transcribing time
  • Reduce manual errors in job creation
  • Quickly process voluminous job requests
  • Easy and faster processing of customer data

Process Overview

AutomationEdge was onboarded to help the client optimize the new work order process and transcribe the required information on time. RPA bots were implemented to automate the new work order process. These bots will-

  • Access and read SAP generated email from user logs
  • Extract information from email and access job and customer details
  • Login to GeoOp and create customer
  • Search customer address and create job
  • Update customer information into the database
  • Move email to a processed folder and logout GeoOp

The Only Conversational AI And Automation Platform You’ll Ever Need

75% Improvement In Customer Satisfaction Rating90% Reduction In Employee Wait Time50% Of Tickets With End-to-End AutomationNew Revenue Channel Created With Conversational AI

The Only Conversational AI And Automation Platform You’ll Ever Need

75% Improvement In Customer Satisfaction Rating90% Reduction In Employee Wait Time50% Of Tickets With End-to-End AutomationNew Revenue Channel Created With Conversational AI