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EDA Software Company Enhances Customer Experience with Service Desk Automation

The IT team receives whopping amount of tickets that are manually categorized before assigning to the teams, that causes delay in ticket processing. It makes a loop of mundane process that requests and follow-up from the company’s employees.

A survey says that service desk could fully resolve only 20% of the service desk tickets. This massive backlog and pressure to solve the issues resulted in degraded quality of service and customer dissatisfaction.

As stated, one of the top 100 companies to work for six years in a row, Cadence Design Systems has a strong focus on innovation, employee satisfaction, and customer delight. To maintain its prominent market position in the Electronic Design Automation (EDA) tool segment, Cadence is continually improving its internal processes and exploring new technologies to enhance its operational efficiency and reliability.

Read this case study to understand how AutomationEdge has helped Cadence Design Systems to automate their enterprise IT process automation to enhance customer satisfaction and quickly realize numerous benefits such as:

  • Operational Efficiency

  • Cost Reduction

  • Customer Retention

Download the Case Study on EDA Software Company Enhances Customer Experience with Service Desk Automation