Case Study
Axis Bank
Enhancing Process Efficiencies with RPA Bots and Automation
Axis Bank is India’s third-largest private bank with an employee strength of 78000+ and owns a market capitalization of $30 billion.
20 min to 8 min
Reduction In Inward Debit Processing
3.5 hours to 1 hour
Reduction in NFS reconciliation time
30%
Reduction in employee background verification processing time
2 hours to 1 hour
Reduction in gratuity processing time
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To accelerate the financial growth AutomationEdge identified business processes that contained voluminous data, required high manual intervention, or took a long time to complete.
Automation Goals
- Multiply financial growth
- Faster data processing
- Reduce rework and manual intervention
- Provide on-time ticket resolution
Process Overview
A thorough assessment of various business processes that were succumbed to a high volume of data, manual intervention, or longer period. AutomationEdge identified and shortlisted 5 processes that were ideal candidates for automation. Hence, various bots were deployed in these processes like maker bots and RPA bots. The purpose of these deployed bots was to eliminate extra steps and reduce manual intervention, and turnaround time taken to complete the process. Moreover, processing the voluminous data without an error was another challenge. These bots wiped out the possibility of errors and successfully reduced the turnaround time taken by these processes without manual intervention.
The processes that were automated are:
- ECS and ACH Inward Debit Process
- NFS Reconciliation Process
- Employee Background Verification Process
- Gratuity Process