Case Study

AccentCare

Implementing RPA Bot to Enhance Process Efficiencies

With over 45 years of industry experience, AccentCare is a US-based acute healthcare provider that has a network of 22,000 qualified professionals in over 190 offices to enable patients to live healthier lives.

AccentCare

70%

Reduction in EMR Scheduler- patient visit assignment TAT

80%

Reduction in tablet asset management record TAT

Enhanced bot-office coordinators

Whopping reduction in tablet provisioning manual efficiencies


In various processes, AccentCare had to use heavy manual intervention, which was slowing them down and preventing them from maximizing resources. AutomationEdge was appointed as the automation partner to identify and automate these processes, thereby enhancing business efficiency.

Automation Goals

  • Reduce turnaround time
  • Reduce manual dependencies
  • Improve application handling
  • Automate tablet assessment and incident creation
  • Automate end-to-end communication

Process Overview

AutomationEdge performed a thorough assessment of AccentCare’s business processes and identified processes that were the best automation candidates.

AutomationEdge’s RPA bots were implemented in these processes. The identified RPA bot candidates are:

    • EMR Scheduler- Patient Visit Assignment
    • Referral Update in AllScripts and naviHealth Portals
    • Tablet Provisioning- Maintain Table Asset And Assignment Record
      • Tablet Provisioning Employee Offboarding
      • Tablet Assignment on employee onboarding
      • Tablet Provisioning- Tablet Buy Back or Disposal
      • Tablet Provisioning- Replenish Branch and 3rd party Inventory (Verizon and AT & T)
      • Tablet Provisioning- Return Management

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75% Improvement In Customer Satisfaction Rating90% Reduction In Employee Wait Time50% Of Tickets With End-to-End AutomationNew Revenue Channel Created With Conversational AI

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The Only Conversational AI And Automation Platform You’ll Ever Need

75% Improvement In Customer Satisfaction Rating90% Reduction In Employee Wait Time50% Of Tickets With End-to-End AutomationNew Revenue Channel Created With Conversational AI

Request A Demo