Case Study
Bajaj Allianz Life Insurance Co. Ltd.
Created a Never-Before Digital Experience for Employees through WhatsApp and MS Teams Bots
Bajaj Allianz Life Insurance Co. Ltd. (BALIC), one of India’s leading private life insurers, is a joint venture between Bajaj Finserv Limited, one of the most diversified non-banking financial institutions in India, and Allianz SE, one of world’s leading global insurer and asset manager.
1472
Invoices
Processed in 6 Months
17500
Unique Users are being Served using EEze (WhatsApp Bot)
700+
Leaves and Attendance Approvals through EEze
30000+
Documents Downloaded through EEze in 60 days
“
Multiple applications for various documents and data made these processes complicated and less standardized. Moreover, high turnaround time in approvals led to low productivity and poor employee experience.
Automation Goals
- Reduce TAT in business processes
- Get away with multiple applications for various documents
- Quick and fast employee query resolution
- Enhancing employee experience and garner their productivity
Process Overview
With a clear understanding of business processes and employee communication throughout the organization, AutomationEdge came up with Hyperautomation solutions.
The automation approach included:
- Employee-friendly and quick communication through WhatsApp and MS Teams
- Vendor management though AI Bots
- Enhancing employee onboarding experience with hyperautomation
- Automating overall HR processes