Case Study

Bajaj Allianz Life Insurance Co. Ltd.

Created a Never-Before Digital Experience for Employees through WhatsApp and MS Teams Bots

Bajaj Allianz Life Insurance Co. Ltd. (BALIC), one of India’s leading private life insurers, is a joint venture between Bajaj Finserv Limited, one of the most diversified non-banking financial institutions in India, and Allianz SE, one of world’s leading global insurer and asset manager.

Quick & Customized
Employee Query Resolution

24*7
Accessibility From Anywhere Anytime

Single Chat Window
To Access All Applications

Saved Cost, Efforts and Time
Due To Superfast Data Extraction


Multiple applications for various documents and data made these processes complicated and less standardized. Moreover, high turnaround time in approvals led to low productivity and poor employee experience.

Automation Goals

  • Reduce TAT in business processes
  • Get away with multiple applications for various documents
  • Quick and fast employee query resolution
  • Enhancing employee experience and garner their productivity

Process Overview

With a clear understanding of business processes and employee communication throughout the organization, AutomationEdge came up with Hyperautomation solutions.

The automation approach included:

  • Employee-friendly and quick communication through WhatsApp and MS Teams
  • Vendor management though AI Bots
  • Enhancing employee onboarding experience with hyperautomation
  • Automating overall HR processes

The Only Conversational AI And Automation Platform You’ll Ever Need

75% Improvement In Customer Satisfaction Rating90% Reduction In Employee Wait Time50% Of Tickets With End-to-End AutomationNew Revenue Channel Created With Conversational AI

The Only Conversational AI And Automation Platform You’ll Ever Need

75% Improvement In Customer Satisfaction Rating90% Reduction In Employee Wait Time50% Of Tickets With End-to-End AutomationNew Revenue Channel Created With Conversational AI