Created a Never-Before Digital Experience for Employees through WhatsApp and MS Teams Bots2023-07-04T13:51:53+00:00
Bajaj Allianz Life Insurance Co. Ltd.
Created a Never-Before Digital Experience for Employees through WhatsApp and MS Teams Bots
Bajaj Allianz Life Insurance Co. Ltd. (BALIC), one of India’s leading private life insurers, is a joint venture between Bajaj Finserv Limited, one of the most diversified non-banking financial institutions in India, and Allianz SE, one of world’s leading global insurer and asset manager.
Quick & Customized Employee Query Resolution
24*7 Accessibility From Anywhere Anytime
Single Chat Window To Access All Applications
Saved Cost, Efforts and Time Due To Superfast Data Extraction
“ Multiple applications for various documents and data made these processes complicated and less standardized. Moreover, high turnaround time in approvals led to low productivity and poor employee experience.
Reduce TAT in business processes
Get away with multiple applications for various documents
Quick and fast employee query resolution
Enhancing employee experience and garner their productivity
With a clear understanding of business processes and employee communication throughout the organization, AutomationEdge came up with Hyperautomation solutions.
The automation approach included:
Employee-friendly and quick communication through WhatsApp and MS Teams
Vendor management though AI Bots
Enhancing employee onboarding experience with hyperautomation
Automating overall HR processes
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75% Improvement In Customer Satisfaction Rating90% Reduction In Employee Wait Time50% Of Tickets With End-to-End AutomationNew Revenue Channel Created With Conversational AI