Case Study
HDFC Bank
Transforming 15+ Business Functions with AutomationEdge’s RPA
Headquartered in Mumbai, HDFC bank is the third-largest bank by asset and market capitalization as of April 2021 with nearly 1,20,000 employees.
15+
Business functions were automated
100%
Error-free document processing
100%
Transparency with centralized document status
90%
TAT reduction in reconciliation process
“
HDFC bank was grappling with many business processes that previously required manual intervention, time, and iterations. To accelerate these processes and enhance their productivity with resource optimization, HDFC bank adopted and implemented AutomationEdge’s RPA solution.
Automation Goals
- Automate business processes requiring maximum resources
- Decrease manual dependency
- Reduce TAT
Get error-free output
- Elevate the automation infrastructure of the bank
Process Overview
AutomationEdge examined and understood various processes, and their existing functionalities and initiated the RPA bot implementation as a driver to accelerate them. AutomationEdge finalized the below automation candidate to automate:
- HR- Talent acquisition documentation
- Duplication
- NPCI mailer
- Change and release self-assessment
- ATM chargeback
- Factory repayment
- Trade finance consistency reconciliation
- Digital library
- Nostro reconciliation
- Salary upload
- LRS monitoring
- Secured and unsecured loan application processing
- Stock statement upload
- TPA for LAP (Loan against property)