Case Study

CFG Bank

Superfast and Error-free Loan Data Extraction & Standardization for CFG Bank with DocEdge

CFG Bank, headquartered in Baltimore, Maryland, is a full-service bank that provides premier commercial, personal, and online banking solutions to the Mid-Atlantic business community, national cannabis industry and national healthcare market.

Improved operational efficiency due to digital extraction of data

Significant reduction in manual effort in process execution

Reduction in average handling time for balance sheet and profit and loss

Improved and smart handling of multiple business exceptions scenarios


Manually scanning and processing voluminous balance sheets and profit and loss documents in various formats was the biggest challenge. This led to error-prone, time-consuming data extraction and standardization. This also led to delays in response time.

Automation Goals

  • Streamline loan document processing
  • Driving efficiency in response time
  • Adhere to compliance regulations while processing data-sensitive documents
  • Prevent errors or fraud while processing profit and loss documents

Process Overview

AutomationEdge standardized and optimized the loan process with solutions like DocEdge- an Intelligent Document Processing solution:

  • AE Bot keeps checking for new balance sheets and profit and loss documents.
  • AE Bot downloads PDF and extracts details from n… the number of documents using DocEdge Data extraction solution by AutomationEdge.
  • AE Bot Performs data massaging to put the data in a unified format from pdf extraction and XLS input files.
  • Standard output is placed in the processed folder and also notifies on completion of the process.

The Only Conversational AI And Automation Platform You’ll Ever Need

75% Improvement In Customer Satisfaction Rating90% Reduction In Employee Wait Time50% Of Tickets With End-to-End AutomationNew Revenue Channel Created With Conversational AI

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The Only Conversational AI And Automation Platform You’ll Ever Need

75% Improvement In Customer Satisfaction Rating90% Reduction In Employee Wait Time50% Of Tickets With End-to-End AutomationNew Revenue Channel Created With Conversational AI

Request A Demo