Modernizing IT and Shared Service Operations
with AI-Powered Service Desk

Industry leaders are often responsible for optimizing and transforming shared services operations focused on business processes. These Industry leaders must evaluate and prioritize adoption of emerging technologies to move shared services up the value chain.

Researchers estimate that by 2021, 75 percent organizations will include cognitive, AI, or machine learning functionality in at least one application, by 2022, 75 percent of workers will be interacting with intelligent digital assistants and by 2020, $60B in cost savings through productivity improvements annually.

Our most awaited Future of Digital Transformation Roadshow is in Bangalore for the first time!

Modernizing IT and Shared Service Operations with AI-Powered Service Desk

Event Agenda

  • How Shared Service centers can move up the value chain by:

    • Reinventing user experience with one click submit¬† request
    • Leveraging Artificial Intelligence for ticket classification and intelligent routing
    • Automating ticket fulfillment in BMC Remedy
    • Leveraging Chabot, machine learning to solve queries, tickets, and requests.
  • Hear from Mashreq Bank on how BMC ITSM and automation has worked wonders in auto-resolution of 45% of 10,000 tickets every month.

  • Learn how integrating, BMC Helix with AutomationEdge adds powerful RPA as well as end-to-end auto-fulfillment capabilities.