IT Process Automation Solutions
Create Autonomous IT Operations to Accelerate Service Delivery

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IT Process Automation for autonomous IT operations & support

IT Process Automation Solutions
Create Autonomous IT Operations to Accelerate Service Delivery

Request A Demo

Experience the Power of AI- Driven IT Process Automation Tool

AutomationEdge IT Process Automation tool makes it easier for enterprises to automate manual and repetitive processes using chatbots, Machine Learning(ML), and rapid API integrations on-premise and cloud. With AutomationEdge IT Process Automation tool enterprises get-

  • Execute process in real-time using AI agent assistance and improve incident response and resolution
  • Seamlessly create a centralized data system across ERP, CRM, and finance for faster service ticket resolution while reducing cost, variability, and risk
  • Build a digital workplace with API integration, RPA as a service, and chatbot implementation, and create a great workplace experience

IT Process Automation Workflow- Do More in Less Time

AutomationEdge leverages cutting edge hyperautomation technologies to simplify IT service ticket resolution at different levels. It also helps in creating self service assistance for customers while relieving the employees from manual process.

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Service Desk Automation

Empower the business users through self-service, and the automated delivery of services through 24 x7 automation service catalog.10 to 40% tickets (incidents and service requests) will get resolved automatically using AutomationEdge.

Service Desk automation will help you fulfil common service requests from business users like password reset, shared folder access, distribution list management, install software, O365 user creation, user creation in business applications, employee onboarding and offboarding etc automatically without involving IT.

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Benefits of AI-Powered IT Process Automation

Automate 10% – 40% of IT service requests and incidents

Self-service to facilitate business users with quick resolution

500+ connectors and integrations with IT and Business applications

Ticket classification for email, IVR and chat-based tickets

Application, Cloud, Infrastructure and Network Support Automation

IT and network operations center is the focal point for 24 x7 monitoring and management of business applications , databases, platforms, systems and networks. AutomationEdge helps in Automation of common NOC tasks and automated and semi-automated resolution of alerts, events and tickets. The automation can be triggered from service request console (one touch automation) or through event from monitoring tool or regular maintenance routines.
Server Restart, Service Restart, Health Check of Systems and Applications, Resolve database, network, compliance performance issues

Advantage with AutomationEdge:

Rich library of 250+ connectors to IT systems and applications

Tech Assist to add human in loop for ticket resolution

IT alerting for ticket assignment, setting up meeting in case of p1 incident

SAP, Infor, Oracle EBS and ERP incident automation

Ability to automate 99% of applications and systems in your infrastructure

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Application, Cloud, Infrastructure and Network Support Automation

IT and network operations center is the focal point for 24 x7 monitoring and management of business applications , databases, platforms, systems and networks. AutomationEdge helps in Automation of common NOC tasks and automated and semi-automated resolution of alerts, events and tickets. The automation can be triggered from service request console (one touch automation) or through event from monitoring tool or regular maintenance routines.
Server Restart, Service Restart, Health Check of Systems and Applications, Resolve database, network, compliance performance issues

Advantage with AutomationEdge:

Rich library of 250+ connectors to IT systems and applications

Tech Assist to add human in loop for ticket resolution

IT alerting for ticket assignment, setting up meeting in case of p1 incident

SAP, Infor, Oracle EBS and ERP incident automation

Ability to automate 99% of applications and systems in your infrastructure

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Automate Different Parts of IT

End User Support

Create self service assistance with automation and automate IT support for superior customer experience

Service Desk Tickets

Resolve service tickets autonomously with inbuilt AI chatbot and relive employees from manual tasks

Data Center

Build centralized data system with intelligent document processing and create easy access across ERP, CRM, and finance department

Security Operations

Generate machine based execution of security actions to detect, investigate threats in real time

Application Support

Create zero touch automation to control all applications across enterprise with end-to-end workflow

Schedule Activity

Create predefined workflow with automation bots to schedule activity and generate alert on password change and other activity

Mashreq Bank

Mashreq Bank Achieved End-to-End modernization of IT service desk and achieved success with digital workforce.

10K+ IT Ticket Resolved Using Chatbot

90% TAT in Business Process

110 Use cases Automated

“For the ease of use and powerful IT Automation capabilities, AutomationEdge was our clear choice. AutomationEdge has helped us automate an average of 10,000 IT Service Desk tickets per month.”

Venkatesha Murthy

VP – Technology, Mashreq Bank

Mashreq Bank

The management and internal team and Cadence as a whole achieved better support experience with RPA.

13 Hours TAT reduction in Ticket Resolution

30% Increase in Service Ticket Resolution

90K USD Saved with Service Ticket Automation

“We have deployed AutomationEdge in many areas of IT operations for great customer experience and compliance. AutomationEdge is able address 40% of our tickets using AI and Automation.”

Tushar Dingale

Senior IT Manager Automation Cadence Design Systems

FAQs

What is IT Process Automation?

IT Process Automation (ITPA) is the use of technology to automate and streamline IT processes. It involves identifying, analyzing, and optimizing manual IT processes to improve efficiency, accuracy, and consistency

IT Process Automation (ITPA) and Robotic Process Automation (RPA) are both types of automation technologies, but they differ in terms of their focus and application.
ITPA is focused on automating IT processes, including tasks such as system monitoring, incident response, problem resolution, and change management. On the other hand, RPA is focused on automating routine, repetitive, and manual business processes across different departments and functions, such as data processing, and customer service inquiries.

How does IT process automation work?

IT Process Automation (ITPA) involves using software tools to automate IT processes and tasks, typically with the goal of reducing manual effort, minimizing errors, and improving efficiency. ITPA works in a multiple-step process starting with identifying & analyze the process, choosing an automation tool, developing the automation workflow, testing & deploy and monitoring & optimize.

The team needs IT automation to increase efficiency, create an end-to-end workflow, improved accuracy, enhance security, cost savings, better compliance, and faster service ticket resolution.

IT Process Automation can be used in a variety of use cases across different IT processes like incident management, backup & recovery, monitoring & alerting, security & compliance, provision & configuration management, and a lot more.
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