Magazine on
The Future of Customer
Experience in BFSI
This magazine explores how emerging technologies are revolutionizing customer experiences across Banking, Financial Services, and Insurance. Through in-depth analysis and expert perspectives, we examine how AI, personalization, and digital transformation are reshaping client interactions and expectations. Discover how leading institutions are creating seamless, intuitive experiences that blend digital convenience with human touch, setting new standards for financial services delivery.
What awaits you within these pages:
Exclusive interviews of BFSI leaders on their experiences.
Ram Rastogi
Chairman – Governance Council at Fintech Association of Consumer Empowerment (FACE)
Gangiah SonaiMuthu
Former – Unit Head – IT Infrastructure Systems & Services
Butchi Babu Burra
Member IT Advisory Board at
PUNJAB & SIND BANK
Prasanna Lohar
Independent Director at OMS Fintech Account Aggregator Pvt. Ltd.
Meticulously researched knowledge articles exploring on the evolution of customer experience reshaping interactions and expectations of clients.
- Agentic AI Trends 2025: Shaping the Future of Financial Services
- Chatbots Enhanced by Generative AI: Revolutionizing Customer Engagement in the BFSI Sector
- The Convergence Revolution: AI, ML, and Automation Reshaping Financial Services
- How Banks and Insurers Leverage Data to Predict Customer Behavior
This magazine explores how emerging technologies are revolutionizing customer experiences across Banking, Financial Services, and Insurance. Through in-depth analysis and expert perspectives, we examine how AI, personalization, and digital transformation are reshaping client interactions and expectations. Discover how leading institutions are creating seamless, intuitive experiences that blend digital convenience with human touch, setting new standards for financial services delivery.
What awaits you within these pages:
Exclusive interviews of BFSI leaders on their experiences.
Ram Rastogi Chairman
Governance Council at
Fintech Association of
Consumer Empowerment (FACE)
Gangiah SonaiMuthu
Former – Unit Head
– IT Infrastructure Systems
& Services
Butchi Babu Burra
Member IT Advisory Board at
PUNJAB & SIND BANK
Prasanna Lohar
Independent Director
at OMS Fintech Account
Aggregator Pvt. Ltd.
Meticulously researched knowledge articles exploring on the evolution of customer experience reshaping interactions and expectations of clients.
- Agentic AI Trends 2025: Shaping the Future of Financial Services
- Chatbots Enhanced by Generative AI: Revolutionizing Customer Engagement in the BFSI Sector
- The Convergence Revolution: AI, ML, and Automation Reshaping Financial Services
- How Banks and Insurers Leverage Data to Predict Customer Behavior
