Houston – 26 Feb 2016 — AutomationEdge, the leader in service desk automation and robotic process automation, today announced the integration of its service desk automation platform AutomationEdge with BMC’s Remedyforce IT Service Management suite. The combined offering is available to Remedyforce customers now from BMC Software and AutomationEdge, and is part of the BMC MarketZone program.
The AutomationEdge for Remedyforce solution brings the proven service desk automation platform to BMC’s cloud-based Remedyforce solution. Now IT service and support organizations have a powerful tool for almost instantaneous resolution of IT requests and incidents. The business users have a 24*7 service store front where their requests get fulfilled automatically. This frees the bandwidth of IT and operations staff because AutomationEdge acts as a virtual engineer to resolve many IT tickets. AutomationEdge helps in reducing costs, eliminating errors and increased customer satisfaction through service desk ticket resolution automation.
AutomationEdge shortens the time required to resolve incidents and fulfill requests, resulting in a huge productivity gain for business users.
“BMC’s Remedyforce consolidates IT across multiple departments to create a cloud-based service management hub for digital service innovation used by more than 800 customers,” said Chad Haftorson, Director, BMC Remedyforce Products at BMC Software. “AutomationEdge for Remedyforce helps resolve high volume repetitive tickets automatically, resulting in productivity gains for IT and ensuring the enterprise keeps moving.”
“IT support and service organizations are struggling to meet expectations of business to take up digital transformation projects and also keep the lights ON in the face of shrinking resources and stagnant budgets. Remedyforce and AutomationEdge are so critical to their success because together they help reduce costs and increase the speed of response to business” said Uday Birajdar, CEO at AutomationEdge.
“We’re delighted to work with BMC Software to bring service desk automation to Remedyforce customers.”
Leading analyst firms have identified service desk and IT automation can help in significantly reducing cost and improvement in infrastructure and operational performance.
AutomationEdge for Remedyforce gives IT support managers’ wizard based, out-of-the-box methods for quickly setting up service desk automation that ultimately reduce the number of tickets that human IT staff needs to resolve. Through service desk automation using AutomationEdge, a company can automate ticket resolution of high-volume category tickets like employee onboarding, employee offboarding, active Directory user creation, shared folder access, virtual machine creation in public and private cloud, software install etc.
AutomationEdge is the preferred IT automation and Robotic Process Automation (RPA) solution provider. AutomationEdge helps organizations automate their mundane repetitive rule based tasks across verticals. Founded in February 2017, AutomationEdge has already delivered its innovative solution to large multinationals globally like American Express, Capita, Coty , ICICI Lombard , HDFC Life, Smart Dubai Government , Mashreq Bank and Genpact to name a few. It is a unified platform that helps in automated resolution of IT tickets like password reset user creation and also automates various business processes in front office, middle office and back office. AutomationEdge is also listed in the Salesforce AppExchange.
BMC is a global leader in software solutions that help IT transform traditional businesses into digital enterprises for the ultimate competitive advantage. Our Digital Enterprise Management set of IT solutions is designed to make digital business fast, seamless, and optimized. From mainframe to mobile to cloud and beyond, we pair high-speed digital innovation with robust IT industrialization—allowing our customers to provide intuitive user experiences with optimized performance, cost, compliance, and productivity. BMC solutions serve more than 10,000 customers worldwide including 82 percent of the Fortune 500.
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Remedyforce is the exclusive property of BMC Software Inc. and salesforce.com, inc. and is registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries.
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