AutomationEdge acts as a Virtual Engineer and helps you resolve incident, service requests, reset passwords and act on events. AutomationEdge comes bundled with library of use cases which can be automated. Automation has wizard based approach to integrate popular service desk systems with AutomationEdge. The source for request or incident can be any IT system and target systems can be packaged business applications, IT systems or home grown bespoke applications.
Service Desk Automation
Empower the business users through self-service, and the automated delivery of services through 24 x7 automation service catalog.10 to 40% tickets (incidents and service requests) will get resolved automatically using AutomationEdge.
Service Desk automation will help you fulfill common service requests from business users like shared folder access, VM creation, AD user creation, user creation in business applications, employee onboarding and offboarding etc automatically without involving IT.
This will help you reduce costs of support, eliminate errors and achieve greater CSAT due to faster (almost instantaneous) response to users.
Password Reset Automation
Increasing applications and devices brings the complexity of rising password reset request and account unlock requests. This increased password complexity directly correlates to increased helpdesk calls, this is not only expensive, but also a big distraction for the service desk team and a costly use of employee time, when they could be focusing on the productive business activities. Vyom AutomationEdge Self Service Password Reset increases password security without limiting productivity when a user forgets a password of directory service like Active Directory or business applications.
Empower support engineers to diagnose and resolve incidents and resolve services requests using embedded automations through step-by-step instructions and decision trees to automate the execution of actions without direct access to target systems. These interactive automations minimize escalations and dramatically reducing MTTR. Junior Support engineers (L0 engineers) can use AutomationEdge self-service portal to fulfill the service requests raised by business users without needing direct access to different systems like active directory or business applications like EBS. AutomationEdge guided link will can be made available in your existing service desk and incident templates for seamless usage.
NOC and Event Resolution Automation
IT and network operations center is the focal point for 24 x7 monitoring and management of business applications , databases, platforms, systems and networks. AutomationEdge helps in Automation of common NOC tasks and automated resolution of events including :
Health Check of systems and applications
The automation can be triggered from service request console (one touch automation) or through event from monitoring tool or regular maintenance routines.
Business Process Automation
Our business process automation solution mimics human actions in completing tasks which are traditionally done by human workforce and which are rule based. Our business process automation offering is based on AutomationEdge Robotic Process Automation solution.
Robotic Process Automation
AutomationEdge robotic process automation solution allows you to automate business processes rapidly.
Robotic process automation utilizes intelligent robots known as virtual workforce who can interact with software programs like ERP systems, databases other business applications . These virtual engineers have ability to interact like humans and follow rule based decisions, besides this robotic automation does multiple tasks like copy paste or exchange data between systems and perform repetitive tasks with more speed and accuracy than humans .
With AutomationEdge, you can automate Excel spreadsheet procedures and activities. You can put all the data integrity checks, validation and reduce the data processing time from hours to minutes using AutomationEdge. With ingtegration of Excel automation and robotic process automation, you will be able to automate many operations in your organization.
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