Improving Operational Efficiency using Digital Innovation

Pankaj Pandey, Head of IT at IDBI Federal Life Insurance company presents how AutomationEdge has helped his company overcome some key challenges   as below:

• Simplifying Processes, especially proposal and underwriting.
• Decreasing time and effort in doing repetitive and mundane tasks.
• Faster Claims Processing.
• Eliminate manual inputs: saving time and chances of manual error.
• One Click service for the customers: payout, proposal, policy details etc.
• Offer better service to policy holders and enhance operational efficiencies and decrease cost.
• Service existing policy holders efficiently to bring repeat business.
• Offer better self-service catalogue for customers and employees to bring down support cost.
• Evaluate process for cost reduction: Fine tune the existing process to ensure greater cost efficiency.