Improving Operational Efficiency using Digital Innovation
Pankaj Pandey, Head of IT at IDBI Federal Life Insurance company presents how AutomationEdge has helped his company overcome some key challenges as below:
- Simplifying Processes, especially proposal and underwriting.
- Decreasing time and effort in doing repetitive and mundane tasks.
- Faster Claims Processing.
- Eliminate manual inputs: saving time and chances of manual error.
- One Click service for the customers: payout, proposal, policy details etc.
- Offer better service to policy holders and enhance operational efficiencies and decrease cost.
- Service existing policy holders efficiently to bring repeat business.
- Offer better self-service catalogue for customers and employees to bring down support cost.
- Evaluate process for cost reduction: Fine tune the existing process to ensure greater cost efficiency.