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Webinar On

Drive Superior Customer Experience with Freshdesk, MS Teams and AutomationEdge RPA

Wed, Nov 24, 2021 | 11:00 AM CST

AutomationEdge Logo

Webinar On
Drive Superior Customer Experience with Freshdesk, MS Teams and AutomationEdge RPA
Wed, Nov 24, 2021 | 11:00 AM CST

With enterprises now adapting to messengers like MS Teams with large numbers of staff working from home, building a digital workplace is no more an option but a necessity.

IT leaders need to prioritize employee and user collaboration by leveraging automation of tools like MS Teams and their integration with Freshdesk ITSM.

In this webinar we will introduce you to the unified automation platform that can empower your Freshdesk application with MS Teams and AutomationEdge to automate IT and Non-IT tickets without adding new technology in your stack.

AutomationEdge brings to you an informative webinar that will demonstrate how incident resolution at Freshdesk is moving from manual interaction to resolution without human intervention by integrating MS Teams with automation.

Webinar will focus on:

  • Empower Freshdesk and MS Teams integration with AutomationEdge to improve employee and agent productivity.
  • Reduce demand on Freshdesk help desk and regulate support availability by automating up to 40% of mundane tickets.
  • Enabling employees to manage and monitor tickets without logging in to the service desk
  • End-to-end employee onboarding process automation (All tasks inclusive – IT and non IT)

Webinar Speakers

Hemanshu Rukadikar, Product Manager, AutomationEdge

Hemanshu Rukadikar,
Product Manager,
AutomationEdge

Jincy Oommen, Solution Consultant, AutomationEdge

Jincy Oommen,
Solution Consultant,
AutomationEdge

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