Most Shared Services Centers (SSCs) are looking for opportunities to escape the icy grip of being perceived and managed as pure cost-cutting, transaction-oriented internal service providers.
They are actively seeking opportunities to move up the value chain and to make a more strategic contribution to enterprise performance from simply doing customer service, as they are now measured to perform process control and improvement, standardization and optimization, as well as reduced risk and better compliance, quality and reliability.
Therefore, adoption of automation in Shared Services enable businesses with more agile services and abilities to ramp up or scale down, depending on enterprise needs.
We invite you to this interactive Virtual Round Table that will discuss and share ideas on the most pressing topics of the shared services organizations.