Fulfilment of more demand with highest reliability and quality is the key to successful service management. This can be easily achieved by automating the service request fulfilment process in your service management tool. AutomationEdge can help you to do this.
AutomationEdge is a leading Robotic Process Automation (RPA) software product which is developed using cutting edge technologies like UI automation, Artificial Intelligence, ETL, Rapid API Integration, Machine Learning, NLP, and Chatbots.
Gartner recognizes AutomationEdge as specialist RPA Software Provider in “Market Guide for RPA Software, 2017 Report” and vertical reports like “Hype Cycle for Digital Insurance 2017”.
AutomationEdge easily integrates with service request management and service desk systems like Cherwell, Service Now, BMC Remedy etc. These integrations significantly improve ticket resolution performance through RPA technology.
AutomationEdge can automate and fulfill 30-40% L1/L2 level tickets of Cherwell, without any manual intervention. This can be achieved using the configuration wizard in Cherwell’s AutomationEdge mApp.
Email box , Distribution list
Server Restart, Health Check
Base Other Adapters
AWS, Azure, VMWare, Solaris, CISCO ..
Office 365, Microsoft Active Directory, Exchange Server
BOX, Airwatch, Microsoft InTune, ..
Business applications like Salesforce, EBS, ..
IT Process Automation
Employee Onboarding and Off-boarding:
Creation/deletion of domain user and Email box, add/modify distribution list etc.
Access management: Access to a shared folder, printers, database, software like HRMS, SVN, Salesforce etc.
Incident Resolution: Server restart, Service restart, disk clean-up, Password Reset etc.
Periodic backup of the database, File server, Event monitoring and health checks etc.
Business Process Automation
AutomationEdge helps control business process cost by automating repetitive task and eliminating need of rework due to errors in business operations.
Salary and claims processing, Reconciliation etc.
De-duplication for loan processing and fraud detection
Periodic reports/statements generation for customers
Quotation and Invoice generation
AutomationEdge offer 24*7 store front to business users with automation service catalog eliminating need of IT staff to resolve repetitive service requests or incidents. It empowers L0 engineer to handle various tasks otherwise handled by L1, L2 and L3 engineers.