Supercharge Employee Support with AI-Powered Automation Solutions
Automate conversations, request resolutions, knowledge search, notifications for employee support seamlessly across IT, HR, and Finance.
AI and Automation in Employee Support
AutomationEdge enables organizations to automate end-to-end employee support interactions by leveraging Generative AI, Robotic Process Automation and application integrations. You can automate resolution of a wide range of employee requests from IT to HR to finance queries – without human intervention.
Automating Employee Support Across Enterprise
Gen AI and Automation for IT Support
AutomationEdge AI-powered solutions can help employees with answers for routine questions, reset passwords, and resolve common issues – freeing IT staff to tackle complex problems and keep business running smoothly. AI Bot integrated with WhatsApp and MS Teams can help employees with instant solutions to their queries.
Gen AI and Automation for HR Support
AutomationEdge’s AI solutions understands employee intent and crafts personalized responses with Gen AI. This delivers the right information and actions instantly, addressing routine needs seamlessly. Complex issues are intelligently routed to the appropriate team with full context, ensuring a smooth and efficient HR experience for everyone.
Employee Onboarding/Offboarding
From welcome emails and training schedules to equipment provisioning, automation streamlines onboarding. AutomationEdge AI-powered chatbots integrated with WhatsApp and MS Teams offer real-time support and personalized communication while onboarding/offboarding. While offboarding employees, automated solutions handles account deactivation and leverages chatbots for feedback and resource access.
Service Desk Management
Using AI-driven bots in service desk can help enterprises reduce the requirement of manual efforts and add value proposition to IT operations. IT service desk with automated ticket resolution can easily make use of predefined workflow for repetitive and time-consuming processes like password rest. It ensures secure IT system access without errors or manual intervention. This improves the overall workflow and keeps employees informed.
Communication Channels
Automation can significantly enhance employee support through communication channels. By integrating chatbots with popular platforms like WhatsApp and MS Teams, employees can ask questions and receive answers in real-time through their preferred interfaces. This not only provides 24/7 support for basic inquiries but also keeps them updated on the status of their requests through automated notifications. This integrated approach improves accessibility, reduces wait times, and offers a familiar user experience for a smoother support experience.
Automating Employee Support Across Enterprise
Gen AI and Automation for IT Support
AutomationEdge AI-powered solutions can help employees with answers for routine questions, reset passwords, and resolve common issues – freeing IT staff to tackle complex problems and keep business running smoothly. AI Bot integrated with WhatsApp and MS Teams can help employees with instant solutions to their queries.
Gen AI and Automation for HR Support
AutomationEdge’s AI solutions understands employee intent and crafts personalized responses with Gen AI. This delivers the right information and actions instantly, addressing routine needs seamlessly. Complex issues are intelligently routed to the appropriate team with full context, ensuring a smooth and efficient HR experience for everyone.
Employee Onboarding/Offboarding
From welcome emails and training schedules to equipment provisioning, automation streamlines onboarding. AutomationEdge AI-powered chatbots integrated with WhatsApp and MS Teams offer real-time support and personalized communication while onboarding/offboarding. While offboarding employees, automated solutions handles account deactivation and leverages chatbots for feedback and resource access.
Service Desk Management
Using AI-driven bots in service desk can help enterprises reduce the requirement of manual efforts and add value proposition to IT operations. IT service desk with automated ticket resolution can easily make use of predefined workflow for repetitive and time-consuming processes like password rest. It ensures secure IT system access without errors or manual intervention. This improves the overall workflow and keeps employees informed.
Communication Channels
Automation can significantly enhance employee support through communication channels. By integrating chatbots with popular platforms like WhatsApp and MS Teams, employees can ask questions and receive answers in real-time through their preferred interfaces. This not only provides 24/7 support for basic inquiries but also keeps them updated on the status of their requests through automated notifications. This integrated approach improves accessibility, reduces wait times, and offers a familiar user experience for a smoother support experience.
Don’t see what you are looking for?
Don’t worry. We can build one for you in no time.
HR Processes Automated For BALIC
- Onboarding Process
- F & F (Exit Management)
- Resignation MIS
- Employee query resolution, Letters, Policies and Medi Card using Chatbot
“As we embarked on our automation journey, harnessing the potential of WhatsApp, MS Teams, and AutomationEdge, we aimed to revolutionize the employee experience and redefine efficiency within the organization. The integrated automation solution has empowered our teams and paved the way for increased agility, collaboration, and digital transformation.”
– Santanu Banerjee, CHRO at Bajaj Allianz Life
Ready connectors for seamless integration with IT Service Desk
..And many more
Integrate and Automate Healthcare & Home Care Application Processes
 |
 |
 |
|
 |
 |
..And many more
Communication Channels for Employee Support
Microsoft Teams
Voice
Web
Communication Channels for Employee Support
|
|
|
|
|
Ready connectors for Automation for Systems and Applications
..And many more
Ready connectors for Automation for Systems and Applications
 |
 |
 |
 |
|
|
 |
..And many more
