AutomationEdge Enhances its Capabilities with Zendesk integration to Enable Enterprise Wide Automation2021-01-29T07:13:11+00:00
AutomationEdge Enhances its Capabilities with Zendesk integration to Enable Enterprise Wide Automation
AutomationEdge now available on Zendesk Marketplace to automate repetitive IT tickets.
Houston, TX, October 22, 2020 – AutomationEdge, the leader in IT Process Automation (ITPA) and Robotic Process Automation (RPA) today announced the integration with Zendesk– a service-first CRM company. The integration, available to Zendesk users via the Zendesk marketplace, extends its CRM capabilities without writing a single line of code.
Delivering great customer and employee experience is the need of the hour to stay competitive, this integration offers great workflows to automate not only service desk tickets but other IT & business processes too. Repetitive mundane tasks, service requests, and incidents present in Zendesk can be performed, fulfilled, and resolved quickly and easily using AutomationEdge.
AutomationEdge recently launched its conversational AI offering, CogniBot. CogniBot is a purpose built AI Chatbot that understands the language of IT issues. CogniBot can make sense out of interactions with employees and helps in automated fulfillment of IT requests, enquiries and issues.
“The integration between AutomationEdge and Zendesk provides greater benefits to our joint customers in automating their support, sales and customer engagement processes. With the AutomationEdge Connector for Zendesk, customers can build complex workflows quickly and leverage AI capabilities available with AutomationEdge for support processes” said Uday Birajdar, CEO at AutomationEdge.
AutomationEdge can be downloaded from the Zendesk marketplace and automation can be performed using the configuration wizard. AutomationEdge comes bundled with a rich library of automation for common use cases such as –
Employee Onboarding and Off-boarding: Creation/deletion of domain user and email address, add/modify distribution list, etc.
Access management: Grant/revoke access to a shared folder, printers, database, software like HRMS, SVN, Salesforce, etc.
Ticket Classification: Classify and assign the appropriate group/queue of the ticket present in the Zendesk using Artificial Intelligence and Machine Learning.
Incident Resolution: Server restart, Service restart, disk clean-up, Password Reset, etc.
Periodic backup of the database, file server, event monitoring and health checks, virtual machine management, auto-remediation of incidents, etc.
AutomationEdge for Zendesk is an integration adapter. Zendesk acts as a 24×7 service storefront where end-users get the benefit of almost instantaneous resolution of their requests without the overhead of manual IT efforts.
No coding required, quickly develop, and deploy workflows for repetitive tasks.
Almost instantaneous response to business user requests.
Ability to choose from various technologies to interact with the target application.
Cost reduction in running high volume tasks.
Shortens the time to resolve incidents and fulfill requests, resulting in high productivity gain for business users.
Eliminating errors while reducing Turn Around Time (TAT).
In summary, the Zendesk integration with AutomationEdge reduces cost, improves TAT/SLA, Scalability increases Compliance, eliminate human error.
AutomationEdge helps organizations automate, mundane, rule-based repetitive tasks, and enables employees to focus on smart & intelligent decisions. With strong built-in capabilities of Artificial Intelligence, Natural Language Understanding (NLU), and Machine Learning (ML), RPA, Data integration, and iPaaS, it can automate both IT and business operations. AutomationEdge is the only automation product mentioned in both the market guide reports of Gartner for RPA and for IT process automation. AutomationEdge is raked high in the top 5 players in the Gartner peer insight report. Helping companies across the continents, AutomationEdge has impressive clientele from the likes of American Express, Airbus, Smart Dubai Government, COTY, ICICI Prudential, HDFC Bank to name a few.
Zendesk is a CRM company that builds flexible support, sales, and customer engagement software that is quick to implement and scales to meet changing needs. Zendesk serves more than 160,000 customers across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates 17 offices worldwide