Optimizing Insurance Processes with AI and Automation Solutions

Reimagining Workflows with AI-powered Automation Tools

Apply for Free Demo
Visit Experience Centre

Optimizing Insurance Processes with AI and Automation Solutions

Reimagining Workflows with AI-powered Automation Tools.

Apply for Free Demo
Visit Experience Centre

250+ global organizations trust us

250+ global organizations trust us

Success Stories: Hear from Our Clients

HDFC

AutomationEdge RPA provided us the facility to identify, analyze and automate the business process and helped us in meeting our organizational goals with higher ROI.

Ajay Kapoor,
Sr. EVP

“AutomationEdge’s integrated automated approach including WhatsApp and MS teams has helped us address operational challenges and epowered our employees to work more efficiently and deliver operational care.”

Santanu Banerjee,
CHRO

“AutomationEdge’s platform has revolutionized our insurance processes with its deep industry expertise and unwavering commitment to customer success. The integration of cognitive abilities into our workflows has truly transformed our operations and improved our efficiency.”

Kirti Patil,
CIO

Kotak Mahindra Life Insurance Accelerated Process Efficiency Using AutomationEdge

Having high volume service request and manual error in the process, Kotak Life Insurance automated the Acturial Quote Creation process using AutomationEdge hyperautomation solution.

45 Mins to
2 Mins

TAT Reduction in Quote Generation Time

150+
Corporates

Were Served by the RPA Bot for Quote Generation

24/7
Processing

of File using RPA Bot

8
Sprints

Faster Project Implementation

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AutomationEdge Revolutionizes Insurance Industry with InsuranceFlo Solutions

From tedious policy administration and underwriting to time-consuming claims processing and customer service, manual tasks in insurance companies create bottlenecks, hinder efficiency, and can lead to errors. AutomationEdge steps in with its innovative InsuranceFlo solutions, a suite of pre-built solutions specifically designed for the insurance industry. It automates repetitive tasks and core workflows, streamlining daily operations for insurance companies. By leveraging AI and automation, it empower insurers to function with greater efficiency and accuracy. This translates to faster turnarounds, productive employees and improved customer experience.

Sales & New Business

Policy Issuance Bot, Proposal Creation Bot, and many more.

By automating critical processes like policy issuance, proposal creation, insurers can significantly speedup their sales cycle. The platform’s intelligent bots streamline paperwork, reducing manual errors and improving efficiency. This enables insurance companies to focus on building customer relationships and expanding their market reach, ultimately driving revenue growth and customer satisfaction.

Sales & New Business

Quote Generation

Quote generation bot, and many more

Quote Generation Solution empowers insurance companies to create accurate and customized quotes rapidly. The intelligent Quote Generation Bot automates the process of gathering customer information, calculating premiums, and generating comprehensive quotes. This streamlined approach enhances customer satisfaction by providing quick responses and reduces manual errors, ensuring accurate and consistent quotes.

Customer Onboarding

KYC Bot, CKYC bot, and many more

AutomationEdge solutions helps with customer onboarding with its intelligent KYC and CKYC Bots. The KYC Bot efficiently verifies customer identities and collects necessary information, while the CKYC Bot ensures ongoing compliance by monitoring customer data for changes and potential risks. This streamlined process reduces onboarding time, enhances customer experience, and strengthens compliance adherence.

Underwriting

Medical Report Bot, Risk Assessment Bot, Predictive Modeling Bot.

Insurance underwriting is a critical process that assesses and evaluates the risks associated with insuring individuals or entities. Underwriting bots leverage artificial intelligence and machine learning to automate and enhance this complex decision-making process. These bots are designed to streamline operations, improve accuracy, and accelerate the underwriting process, allowing insurers to make faster and more consistent risk assessments.

Underwriting

Medical Report Bot

The Medical Report Bot efficiently processes and analyzes medical records, extracting relevant data to help with underwriting decisions. This automation reduces manual effort, improves accuracy, and enables underwriters to focus on complex cases, ultimately enhancing underwriting efficiency and customer experience.

Risk Assessment

Medical Report Bot plays a crucial role in risk assessment by automating the analysis of medical records. The bot can efficiently extract relevant data from these records, such as medical history, diagnoses, treatments, and test results. By analyzing this information, the bot can identify potential risk factors associated with the insured’s health, helping underwriters make more informed decisions.

Risk Classification

Once the bot has assessed the risk factors, it can assist in risk classification. Based on the identified risks, the bot can categorize the insured into appropriate risk tiers. This classification helps underwriters determine the appropriate premium level and coverage options for the individual. By automating this process, the bot can ensure consistent and accurate risk classification, reducing the likelihood of underwriting errors and improving overall efficiency.

Predictive Modeling

Using advanced algorithms, this bot predicts future claim likelihood and potential loss amounts. It continuously learns from new data to refine its predictive models, improving accuracy over time.

Policy Management

Claim registration Bot, Customer service Bot, Compliance Checking Bot.

Policy management is a crucial aspect of insurance operations, encompassing the entire lifecycle of insurance policies from issuance to termination. It involves handling policy applications, underwriting, renewals, endorsements, claims processing, and customer service. Efficient policy management is essential for maintaining customer satisfaction, ensuring regulatory compliance, and optimizing operational efficiency.

Policy Management

Policy Issuance Bot

The AI-powered policy issuance bot streamlines the entire policy issuance process, from application to underwriting and policy generation. It automates data extraction, eligibility checks, document verification, and premium calculations, significantly reducing processing time and errors. By integrating with various systems, the bot ensures seamless data flow and compliance adherence. It offers personalized policy recommendations based on customer profiles and risk assessments, enhancing customer satisfaction and driving sales.

Renewal Solution

Policy Persistency Bot, No Claim Bonus Bot, and many more

The Policy Persistency Bot proactively identifies renewal opportunities and initiates renewal actions, improving retention rates. The No Claim Bonus Bot accurately calculates and applies no-claim bonuses, enhancing customer satisfaction and loyalty. These bots together streamline renewal operations, reduce manual intervention, and increase overall renewal efficiency.

Endorsement Solution

Midjoiner and Midleaver Bot, Addition/ Deletion for mediclaims, Personal Accident PA insurance, and many more

Endorsement Solution streamlines policy modifications with intelligent automation. The Midjoiner and Midleaver Bot efficiently handles policy changes due to additions or removals of insured members. The solution also automates modifications for medical claims and Personal Accident (PA) insurance, such as adding or deleting dependents. This automation improves processing speed, accuracy, and compliance, enhancing overall policy management and customer satisfaction.

Policy Servicing Solution

Pennydrop bot, Policy Surrender/Withdrawal Bot, and many more

AutomationEdge’s Policy Servicing Solution optimizes policy management with intelligent automation. The Pennydrop Bot efficiently handles premium adjustments and refunds, ensuring accurate calculations and timely processing. The Policy Surrender/Withdrawal Bot streamlines the policy termination process, calculating surrender values, processing paperwork, and initiating necessary payments. These bots improve operational efficiency, enhance customer service, and reduce manual errors in policy servicing.

Customer Service Management

Chatbots with AI capabilities handle a significant volume of customer inquiries related to account information, transactions, or basic troubleshooting. This frees up human agents for more complex issues and improves overall call center efficiency. By implementing RPA for contact center automation, insurance companies can speed up agent productivity by automating data entry and integrate applications to make information available to agents at one click. Our chatbots excel in resolving queries through automating voice, chat, or through an email interactions, providing customers with instant responses and resolutions. This omnichannel approach enhances customer satisfaction and empowers agents to focus on high-value interactions.

Support Function Automation

IT, HR and Finance Automation

AutomationEdge offers specialized bots to streamline operations across various departments like IT, HR and Finance.

Support Function Automation

IT Operation

Our suite of AI-powered bots, including the Phishing Email Alert Bot and Ransomware Monitoring Bot, safeguard your digital assets. We offer comprehensive threat detection, prevention, and response capabilities, ensuring the confidentiality, integrity, and availability of your sensitive banking data.

HR Automation

Optimizes HR processes by automating employee onboarding, offboarding, payroll, benefits, and data management. This empowers HR to concentrate on employee engagement and development.

Finance & Account Bot

TDS Certificate Bot, Receivable Reconciliation Bot Accelerates financial operations through automation of invoice processing, expense reports, account reconciliation, and data entry. The TDS Certificate Bot efficiently generates accurate TDS certificates, ensuring compliance with tax regulations. The Receivable Reconciliation Bot automates the process of matching invoices with payments, improving cash flow management and reducing errors. These bots together enhance financial control, accuracy, and efficiency.

Legal Solutions

Legal Case Monitoring Bot, and many more

AutomationEdge’s Legal Case Monitoring Bot streamlines legal case management by automating crucial tasks. It tracks case progress, deadlines, and court proceedings, ensuring timely actions and reducing risks of missed opportunities. By automating routine monitoring, legal professionals can focus on strategic case analysis and client interaction, improving overall case management efficiency and outcomes.

Actuarial

Value of new business bot(VNB), Embedded Value Bot(EV), Reinsurance Bot, and many more

The bot excels in calculating complex financial metrics like Value of New Business(VNB) and Embedded Value(EV), significantly reducing manual effort and improving accuracy. Additionally, the Reinsurance Bot streamlines reinsurance processes, optimizing contract management and financial analysis. These intelligent tools empower actuaries to focus on strategic decision-making by automating routine tasks and providing timely, reliable data.

Valuation of insurance products

The insurance product valuation process involves sophisticated modeling techniques and statistical analysis to determine appropriate pricing and reserves. Actuaries employ various methodologies like Gross Premium Valuation (GPV) and Net Premium Valuation (NPV) to assess policy liabilities and profitability. These calculations incorporate factors such as mortality rates, investment returns, expenses, and policyholder behavior. Advanced software tools aid in scenario testing and sensitivity analysis, allowing insurers to optimize product design and manage risks effectively. Proper valuation ensures financial stability, regulatory compliance, and competitive pricing in the dynamic insurance market.

Reinsurance

Reinsurance serves as a risk management tool for insurance companies, allowing them to transfer portions of their risk portfolio to other parties. It helps insurers maintain solvency, increase underwriting capacity, and stabilize financial results. Reinsurance arrangements come in various forms, including treaty and facultative reinsurance, with options like quota share, surplus, and excess of loss. Actuaries play a crucial role in analyzing reinsurance needs, designing optimal structures, and assessing the financial impact of these arrangements. Effective reinsurance management contributes to an insurer’s overall financial strength and ability to withstand large or catastrophic losses.

Effortless Solutions from AutomationEdge that Streamlines Insurance Operations

No Claims Bonus Bot

Manually calculating No Claims Bonus (NCB) can be error-prone and time-consuming. AutomationEdge NCB bot integrate with existing systems to automatically calculate NCB based on claim history, streamlining policy renewals.

This reduces processing time and ensures accurate NCB application.

Read More
No Claims Bonus Bot
Policy Issuance Bot

Policy Issuance Bot

The AI-powered policy issuance bot streamlines the entire policy issuance process, from application to underwriting and policy generation. It automates data extraction, eligibility checks, document verification, and premium calculations, significantly reducing processing time and errors. By integrating with various systems, the bot ensures seamless data flow and compliance adherence. It offers personalized policy recommendations based on customer profiles and risk assessments, enhancing customer satisfaction and driving sales.

Read More

Detecting Risk Category Bot

Traditionally, risk categories are determined manually, which can be subjective and time-consuming. Detecting Risk Category Bot integrates historical data and external sources to automatically categorize risks based on pre-defined rules. This ensures consistent risk assessment and allows for efficient pricing based on risk profiles.

Read More
Detecting Risk Category Bot
Customer Support Bot

Customer Support Bot

The bot handles a wide range of customer queries, from account balance checks and transaction history to troubleshooting common issues. By leveraging natural language processing, the bot understands and responds to customer needs in a human-like manner, improving customer satisfaction. It also integrates seamlessly with other systems to provide comprehensive support, reducing resolution times and freeing up human agents to focus on complex issues.

Read More

Receipting Recon Bot

Manually reconciling receipts and managing folder access for claims documents can be tedious and time-consuming. AutomationEdge comes with Receipting Recon Bot that can automate receipting reconciliation using AI, and ML to extract data from receipts, compare it with claim data, and identify discrepancies. This bot can also manage document access control, ensuring secure handling of sensitive information.

know more
Receipting Recon Bot
Folder Access Bot

Folder Access Bot

Folder Access Bot from AutomationEdge can automate folder access control, streamlining document sharing and access for authorized users. It helps to analyze vast amounts of data on user access such as user activity logs, folder and application permissions and user roles and responsibilities. This analysis helps identify anomalies and potential risks, such as users accessing data outside their job function, dormant accounts with active access, excessive access privileges, etc.

Read More

KYC bot

Traditionally, KYC involves manual document verification and the process is prone to human error and delays. The KYC bot automates document verification, data extraction, and risk checks for faster and more accurate KYC. OCR capabilities enable the bot to extract essential information from various document types, including passports, ID cards, and utility bills. This significantly reduces processing time and improves data accuracy, allowing compliance teams to focus on higher-value tasks.

Read More
KYC bot
Employee Support with WhatsApp and MS Teams

Employee Support with WhatsApp and MS Teams

Chatbots can be integrated with communication platforms like WhatsApp and MS Teams to provide employees with 24/7 access to support for HR, IT, and finance queries. This improves accessibility, reduces wait times, and allows employees to get answers or resolve basic issues on their own schedule. By integrating WhatsApp and MS Teams Chabot, businesses can-

  • Easily use the chatbot to extract employee onboarding files
  • Enable employees to raise service tickets and FAQs
  • Initiate resolution through MS Teams and WhatsApp
  • Send messages to employees for the joining date one day prior

Similarly, insurance companies can also integrate MS Teams with finance systems for expense tracking, approvals, and reimbursements. They can utilize AutomationEdge insurance based solutions to automate data validation, approval workflows, and integration with corporate cards.

Read More

Workload Automation

Organizations need to effectively manage large volumes of complex, business-critical workloads across multiple applications and platforms. AutomationEdge with workload automation helps create end-to-end automated workflows that involve task sequencing, conditional logic, and cross-system coordination. Automation can range from simple tasks like file transfers or data backups to more complex operations, such as server provisioning or software deployments.

Read More
Workload Automation
IRDAI Bot

IRDAI Bot

RPA tools can automate the collection and analysis of data relevant to Insurance Regulatory and Development Authority (IRDAI) reports. This ensures accurate and timely reporting, reducing the risk of penalties and streamlining compliance processes. AutomationEdge provides a robust platform to streamline IRDAI reporting processes. By leveraging its automation capabilities, insurers can significantly enhance efficiency and accuracy in data collection, analysis, and report generation.

Read More

Claims Processing Bot

Claim Processing Bot from AutomationEdge automates the end-to-end claims lifecycle by combining AI, OCR, and RPA. It efficiently handles tasks such as claim registration, document verification, loss assessment, and payment processing. The bot accurately extracts data from claim forms, medical reports, and other relevant documents, reducing manual effort and errors. It also integrates with various systems to streamline workflows and improve turnaround times. With advanced analytics, the bot identifies potential fraud and accelerates claim settlements, enhancing customer satisfaction and operational efficiency.

Read More
Claims Processing Bot
Detection Bot

Detection Bot

RPA tools can automate the collection and analysis of data relevant to Insurance Regulatory and Development Authority (IRDAI) reports. This ensures accurate and timely reporting, reducing the risk of penalties and streamlining compliance processes. AutomationEdge provides a robust platform to streamline IRDAI reporting processes. By leveraging its automation capabilities, insurers can significantly enhance efficiency and accuracy in data collection, analysis, and report generation.

Read More

Folder and Application Access Review Bot

This ready-to-use solution from AutomationEdge helps to analyze vast amounts of data on user access such as user activity logs, folder and application permissions and user roles and responsibilities. This analysis helps identify anomalies and potential risks, such as:

  • Users accessing data outside their job function
  • Dormant accounts with active access
  • Excessive access privileges

It can identify unusual access patterns or unauthorized attempts, helping to prevent data breaches and ensure regulatory compliance.

Read More
Folder and Application Access Review Bot

Revolutionizing Insurance Operations with Seamless Automated Bots

No Claims Bonus Bot

Manually calculating No Claims Bonus (NCB) can be error-prone and time-consuming. AutomationEdge NCB bot integrate with existing systems to automatically calculate NCB based on claim history, streamlining policy renewals.
This reduces processing time and ensures accurate NCB application.

No Claims Bonus Bot
Read More

Policy Issuance Bot

The AI-powered policy issuance bot streamlines the entire policy issuance process, from application to underwriting and policy generation. It automates data extraction, eligibility checks, document verification, and premium calculations, significantly reducing processing time and errors. By integrating with various systems, the bot ensures seamless data flow and compliance adherence. It offers personalized policy recommendations based on customer profiles and risk assessments, enhancing customer satisfaction and driving sales.

Policy Issuance Bot
Read More

Detecting Risk Category Bot

Traditionally, risk categories are determined manually, which can be subjective and time-consuming. Detecting Risk Category Bot integrates historical data and external sources to automatically categorize risks based on pre-defined rules. This ensures consistent risk assessment and allows for efficient pricing based on risk profiles.

Detecting Risk Category Bot
Read More

Customer Support Bot

The bot handles a wide range of customer queries, from account balance checks and transaction history to troubleshooting common issues. By leveraging natural language processing, the bot understands and responds to customer needs in a human-like manner, improving customer satisfaction. It also integrates seamlessly with other systems to provide comprehensive support, reducing resolution times and freeing up human agents to focus on complex issues.

Service Desk Management
Read More

Receipting Recon Bot

Manually reconciling receipts and managing folder access for claims documents can be tedious and time-consuming. AutomationEdge comes with Receipting Recon Bot that can automate receipting reconciliation using AI, and ML to extract data from receipts, compare it with claim data, and identify discrepancies. This bot can also manage document access control, ensuring secure handling of sensitive information.

Receipting Recon Bot
Read More

Folder Access Bot

Folder Access Bot from AutomationEdge can automate folder access control, streamlining document sharing and access for authorized users. It helps to analyze vast amounts of data on user access such as user activity logs, folder and application permissions and user roles and responsibilities. This analysis helps identify anomalies and potential risks, such as users accessing data outside their job function, dormant accounts with active access, excessive access privileges, etc.

Folder Access Bot
Read More

KYC bot

Traditionally, KYC involves manual document verification and the process is prone to human error and delays. The KYC bot automates document verification, data extraction, and risk checks for faster and more accurate KYC. OCR capabilities enable the bot to extract essential information from various document types, including passports, ID cards, and utility bills. This significantly reduces processing time and improves data accuracy, allowing compliance teams to focus on higher-value tasks.

KYC bot
Read More

Employee Support with WhatsApp and MS Teams

Chatbots can be integrated with communication platforms like WhatsApp and MS Teams to provide employees with 24/7 access to support for HR, IT, and finance queries. This improves accessibility, reduces wait times, and allows employees to get answers or resolve basic issues on their own schedule. By integrating WhatsApp and MS Teams Chabot, businesses can-

  • Easily use the chatbot to extract employee onboarding files
  • Enable employees to raise service tickets and FAQs
  • Initiate resolution through MS Teams and WhatsApp
  • Send messages to employees for the joining date one day prior

Similarly, insurance companies can also integrate MS Teams with finance systems for expense tracking, approvals, and reimbursements. They can utilize AutomationEdge insurance based solutions to automate data validation, approval workflows, and integration with corporate cards.

Employee Support with WhatsApp and MS Teams
Read More

Workload Automation

Organizations need to effectively manage large volumes of complex, business-critical workloads across multiple applications and platforms. AutomationEdge with workload automation helps create end-to-end automated workflows that involve task sequencing, conditional logic, and cross-system coordination. Automation can range from simple tasks like file transfers or data backups to more complex operations, such as server provisioning or software deployments.

Workload Automation
Read More

IRDAI Reporting Bot

RPA tools can automate the collection and analysis of data relevant to Insurance Regulatory and Development Authority (IRDAI) reports. This ensures accurate and timely reporting, reducing the risk of penalties and streamlining compliance processes. AutomationEdge provides a robust platform to streamline IRDAI reporting processes. By leveraging its automation capabilities, insurers can significantly enhance efficiency and accuracy in data collection, analysis, and report generation.

IRDAI Bot
Read More

Claims Processing Bot

Claim Processing Bot from AutomationEdge automates the end-to-end claims lifecycle by combining AI, OCR, and RPA. It efficiently handles tasks such as claim registration, document verification, loss assessment, and payment processing. The bot accurately extracts data from claim forms, medical reports, and other relevant documents, reducing manual effort and errors. It also integrates with various systems to streamline workflows and improve turnaround times. With advanced analytics, the bot identifies potential fraud and accelerates claim settlements, enhancing customer satisfaction and operational efficiency.

Claims Processing Bot
Read More

Anomaly Detection Bot

Anomaly Detection Bot is a crucial tool for insurance companies for identifying suspicious patterns, operational inefficiencies, and potential risks within vast datasets. By detecting fraud, assessing risks, optimizing operations, understanding customer behavior, and ensuring compliance, the bot empowers insurers to make data-driven decisions, reduce financial losses, and enhance overall performance.

Anomaly Detection Bot
Read More

Folder and Application Access Review Bot

This ready-to-use solution from AutomationEdge helps to analyze vast amounts of data on user access such as user activity logs, folder and application permissions and user roles and responsibilities. This analysis helps identify anomalies and potential risks, such as:

  • Users accessing data outside their job function
  • Dormant accounts with active access
  • Excessive access privileges

It can identify unusual access patterns or unauthorized attempts, helping to prevent data breaches and ensure regulatory compliance.

Folder and Application Access Review Bot
Read More

Benefits of AI and Automation in Insurance

Early detection of suspicious activity

Productive employees

Efficient claim processing

Data-driven insights

Enhanced customer experience

Detect patterns and anomalies to indicate fraudulent activities

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