The product of human judgment and scientific evidence has always been a part of healthcare. Artificial intelligence (AI) advancements are bringing those two aspects closer together than ever before, and the business is feeling the effects. Data-based artificial intelligence is defined as computer systems capable of performing activities that normally require human [...]
Organizations and business leaders today are looking for opportunities to accelerate employee experience, right from employee onboarding to assisting the new employees to sort out their IT support issues. Because in the hyper-digital era, the customer today demands faster access to information without any friction or long wait times. Generally, service desk [...]
Chatbot technology plays a critical role in healthcare by smoothly connecting healthcare practitioners, patients, and insurance companies with minimal human intervention. The objective is to automate repetitive operations in order to save time and money while maintaining a positive and impactful patient experience. However, the key function of conversational AI in [...]
Customer service is one of the most booming industries that has grown exponentially over the past decade and a half, getting valued at $350 billion. Good service is the key to increasing any company's revenue and market positioning. And modern-day organizations are going to great lengths to set it right! Traditional, [...]
IT Process Automation (ITPA) has grown increasingly important as digital infrastructure's importance in business expands. In many cases, this trend has resulted in more demand than IT help desks can adequately handle. Artificial intelligence (AI) may be of assistance in this case. Many companies have already understood the potential of AI [...]
Conversational AI refers to a defined set of technologies that enable human-like interactions between computers and humans through speech-enabled applications and automated messaging. By detecting speech and text, deciphering different languages, interpreting intent, and replying in a fashion that mimics human conversation, conversational AI can easily converse like a human. And [...]
Natural language processing (NLP), automatic speech recognition (ASR), enhanced dialogue management, and machine learning (ML) are all transforming the way humans interact with technology. Conversational AI and automation enable humans to converse with robots in the same way they converse with one another. What's AI doing in Customer Engagement? Customer engagement, [...]
Managing resources with a human touch that adds up to the personalization quotient is the main aim of the HR department of any organization. However, we have seen automation taking over the workforce in almost every vertical of the business, be it recruiting, employee-on-boarding, and much more. AI (Artificial Intelligence) and [...]
Conversational AI is gaining traction as a means of automating messaging and speech-enabled systems that provide human-like interactions between computers and humans, but these projects are notoriously difficult to complete. The speech features around customer discussion, email, and instant messaging are the three key modes of communication in every organization where [...]
