The pace of IT advancements is mind-boggling, right from handling IT service requests manually, organizations are using chatbots and virtual assistance to handle the request. However, these advancements also bring challenges. One big challenge is how to effectively handle increasingly complex tasks and workflows without breaking the bank.

Imagine trying to manually manage a growing web of servers and applications – it’s just not feasible. That’s where automation comes in. It’s the go-to solution for many successful businesses. But here’s the twist: it’s not just about automating individual tasks anymore. What’s needed is a way to automate and coordinate a whole bunch of tasks and configurations across entire groups of systems. This clever approach is called IT orchestration.

So, in a nutshell, it’s like getting an orchestra conductor for your IT operations, making sure all the instruments (or tasks) play in harmony across the entire system. In this blog, we will explore what IT orchestration is, how it is different from process automation and the benefits of using IT orchestration.

What is Driving Need for IT Orchestration?

Organizations are constantly striving to enhance cost-effectiveness and operational efficiency as they expand. IT Service Orchestration and Automation Platforms (SOAPs) offer the potential to deliver these improvements with a high degree of predictability and reliability.

Traditional job scheduling and workload automation tools have struggled to keep up with the rapidly evolving landscape of digital business. According to Gartner’s prediction, “By the end of 2025, approximately 80% of organizations that currently rely on workload automation will have adopted SOAPs to coordinate and manage workloads across both IT and business domains.”

While tactical IT automation has addressed immediate needs by reducing manual labor, associated errors, and expenses, SOAPs take automation a step further. They excel at orchestrating complex, event-driven workflows, both within the realm of IT and extending beyond it.

IT Automation vs Orchestration- What’s the Difference?

Automation and orchestration, while sharing the goal of reducing manual intervention, differ significantly in their scope and application within the realm of IT. Let’s delve deeper into these distinctions:


Automation, in its technical sense, refers to the execution of single, specific tasks by machines with minimal human involvement. Each isolated task that is automated represents an individual instance of automation. IT process automation has found success in various processes and activities, such as generating service tickets, incident response, IT compliance management, user provisioning, and integrating applications. When implemented effectively, IT automation can notably enhance the speed, precision, and efficiency of tasks that would otherwise demand significant time and effort.


In contrast, orchestration is essentially the scaling up of automation. It encompasses a broader scope, enabling organizations to automate and manage entire interconnected workflows, computing systems, services, and middleware within their IT environment. Orchestration is highly versatile and can be applied to distributed systems, whether they are in the cloud or on-premises.

Suppose an organization intends to orchestrate the creation of an active directory. In that case, they will construct an automated workflow that encompasses a series of interconnected tasks. These tasks might involve creating and modifying users, establishing groups, and other related actions. Orchestration can also ensure that automated tasks occur in a predefined sequence, making it especially valuable for complex processes.

Orchestration itself is a multifaceted undertaking that demands a comprehensive understanding of all the steps involved in the process to be orchestrated, as well as the ability to coordinate these steps across diverse environments. Nonetheless, if a process consists of repeatable, automatable tasks, it can be orchestrated to streamline and manage the entire workflow effectively.

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Application of IT Orchestration in Business

Orchestration leverages the automation of multiple individual tasks to seamlessly execute complex IT workflows or processes. These workflows often encompass various automated tasks and may span across multiple systems.

The primary objective of orchestration is to enhance the efficiency of regularly occurring and repetitive processes. Organizations understand that minimizing time-to-market increases their chances of success. Whenever a process exhibits a recurring nature with automatable tasks, orchestration can be employed to fine-tune the process and eliminate unnecessary redundancies.

Some of the applications of IT orchestration in business include-

Application of IT Orchestration in Business

  1. Resource Provisioning

    Resource provisioning with orchestration refers to the automated allocation, configuration, and management of IT resources, such as servers, virtual machines, storage, and network resources, using orchestration tools and workflows. This approach streamlines and optimizes the process of resource allocation within an organization, ensuring that resources are provisioned efficiently to meet the demands of applications and services.

  2. Data Management

    Using Orchestration, businesses can automate the extraction, transformation, and loading (ETL) of data between different systems and databases, making data integration more efficient and reliable. With orchestration in place, businesses get the ability to programmatically create, schedule, and monitor data flow easily across the enterprises.

  3. Application Monitoring

    Right from the collection and analysis of application logs to generating reports and data, businesses have to go through multiple workflows and tasks to offer real-time monitoring. Applying orchestration here ensures visibility into the IT process and improves SLAs. By combining orchestration with self-service automation capabilities, businesses can monitor the status of scheduled workloads in real time and trigger actions in case of failure. That’s how IT orchestration enables businesses to plan, predict and optimize the IT workflow.

  4. Workflow Orchestration

    Service orchestration offers a unified view to design and orchestrate workflow across multiple applications, on-premises and on the cloud. By leveraging orchestration in workflow automation, businesses can manage task dependencies, allocate and release resources, integrate various systems and enable easy scalability.

  5. Self Service Automation

    When it comes to offering services, IT organizations must have the capabilities to orchestrate their workflow inside and outside of their organization. Orchestration here can play a key role in providing users with a self-service experience with role-based control to manage the visibility of their automation workflows. That’s how IT organizations become more responsive to business needs allowing them to focus on priority tasks.

In conclusion, IT orchestration is the linchpin of efficient workflow management in today’s complex IT landscape. It brings structure, automation, and coordination to tasks and processes, streamlining operations, reducing errors, optimizing resource usage, and ultimately enhancing the organization’s ability to deliver high-quality services with agility.

Embracing IT orchestration isn’t just about efficiency; it’s about staying competitive in a fast-paced digital world where the speed and reliability of services can make or break a business. As organizations continue to evolve, IT orchestration will remain the key to unlocking the full potential of efficient workflow management.