Dubai, May 18, 2017Smart Dubai Government wins 3 awards

The awards included the ‘G2G Service of the Year‘ for Robotic Agent and ‘G2C Service of the Year’ for AI service Saad, as well as the ‘Leadership in Digital Transformation Award’ for H.E. Dr. Aisha bint Butti bin Bishr.

Attended by more than 200 government official and ICT experts, the event sheds light on the progress and achievements of governments across the GCC in the information and communications technology (ICT) sector. A total of 21 awards were given out, three of which went to Smart Dubai, namely: The “G2G Service of the Year” for Robotic Agent, and “G2C Service of the Year” for the artificial-intelligence-powered service, Saad, as well as the “Leadership in Digital Transformation” for Her Excellency Dr Aisha bint Butti bin Bishr, Director General of the Smart Dubai Office.

Earlier this year SDG also received the AutomationEdge – Customer Innovation Award for its innovative “Robotic Agent,” which helps ease and speed up the automation of a number of processes related to the support services provided by SDG to Dubai government entities, thereby reducing the time required for completing the requests inputted in the system and raising the levels of service adopted by the SDG for dealing with the entities benefiting from the shared services.

Uday Birajdar, CEO at AutomationEdge said: “We congratulate SDG for winning 3 awards and are pleased to see that our robotic process automation solution is contributing to deliver efficiencies, cost savings and great customer service”

Robotic Agent, winner of the “G2G Service of the Year”, is a one-of-a-kind service from Smart Dubai that facilitates the automation of several processes of support services provided by SDG to Dubai government entities. It increases operational efficiency and effectiveness, provides 24/7 support, decreases the number of submitted requests to SDG (by proactively addressing them), expedites the processing of those requests while making sure it is error-free and reduces the cost of support operations.