AI and Automation in HR for Efficient Processes and Employee Experience

Reimagining Workflows with AI-powered
Automation Tools

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AI and Automation in HR for Efficient Processes and Employee Experience

Reimagining Workflows with AI-powered Automation Tools.

Apply for Free Demo

Trusted by
leading industries

  • bajaj allianz life
  • HDFC Life
  • Ageas Federal Life Insurance
  • Kotak Mahindra Life Insurance
  • Aditya Birla Insurance Brokers
  • New India life Insurance
  • Solidarity
  • Liberty General Insurance
  • Aditya Birla Health Insurance
  • LIC

Trusted by leading industries

  • bajaj allianz life
  • HDFC Life
  • Ageas Federal Life Insurance
  • Kotak Mahindra Life Insurance
  • Aditya Birla Insurance Brokers
  • New India life Insurance
  • Solidarity
  • Liberty General Insurance
  • Aditya Birla Health Insurance
  • LIC

Success Story for HR Automation with AutomationEdge

Vendor Management Bot reduced vendor payment duration from months to 15 days

700+ leaves and attendance approvals are done by managers using AI-powered chatbot

Built single pane of window for all application access

Employee on-boarding satisfaction score boosted from a low 30% to a high 93%

Bajaj Allianz Life Insurance unlocked seamless digital employee experience with AutomationEdge’s AI-powered solutions. AI chatbots became information hubs on WhatsApp and Teams. Streamlined vendor management with AI chatbots and employee onboarding powered by hyperautomation, empowered employees to focus on strategic initiatives.

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What is Human Resources (HR) Process Automation?

HR automation involves use of AI and Automation technologies to automate manual HR tasks to enhance team’s productivity and employee experience. Typically, automation affects repetitive processes such as recruitment, onboarding, employee support tickets, performance analytics, and payroll processing. It aims to save the time and effort HR professionals spend on routine tasks, allowing them to focus on strategic initiatives that contribute to organizational success.

HR automation leverages AI and automation technologies to streamline manual HR tasks, boosting productivity and enhancing employee experience. The main goal is to free up HR professionals’ time, allowing them to concentrate on strategic initiatives that drive organizational success. It primarily focuses on:

Leveraging AI and Automation
to Empower HR Processes

Recruitment Automation

HR automation tools can handle interview scheduling of candidates by syncing with recruiters’ calendars and sending automated email reminders to candidates. This eliminates the need for manual back-and-forth communication and reduces scheduling conflicts.

HR automation tools can use AI algorithms to screen resumes for relevant keywords, qualifications, and experience. This helps recruiters quickly shortlist candidates who meet the job requirements. Similarly, RPA can be integrated with the applicant tracking systems to follow rejected candidates who can prove more suitable for future job positions.

Recruitment Automation

Leveraging AI and Automation
to Empower HR Processes

Employee Management Automation

HR automation platforms facilitate regular employee feedback surveys, customised feedback, and engagement assessments. They collect and analyze feedback data to identify trends, measure employee satisfaction, and address areas of concern.

The HR process automation tools can track employee attendance, manage leave requests, and calculate accrued time off. This reduces errors and ensures compliance with company policies and labor laws.

Employee Management Automation

Leveraging AI and Automation
to Empower HR Processes

Onboarding Automation

HR automation platforms enable organizations to offer omni-channel onboarding to new hires to complete all the formalities before their first day. This includes filling out tax forms, signing contracts, and providing personal information documents, streamlining the onboarding process.

It can deliver online news and orientation materials to new hires, keeping them engaged and making them familiar with company policies and culture. One of leading insurance companies in India, Bajaj Allianz Life has leveraged our onboarding automation solution with out-of-box WhatsApp and MS Teams integration. This has helped them to improve the employee onboarding experience satisfaction score from 30% to 93%, says Santanu Banerjee, CHRO – Bajaj Allianz Life Insurance.

Onboarding Automation

Leveraging AI and Automation
to Empower HR Processes

Offboarding Automation

HR automation tools can create exit feedback surveys to gather valuable insights on their overall experience with the company. Automation platform streamlines the offboarding process by automating tasks such as asset deprovisioning, access revocation, and final paycheck processing.

This ensures a smooth transition for departing employees and reduces administrative burdens. Improper employee offboarding can be detrimental to company data security. Without effective processes, an ex-employee may still have access to confidential data.

Off bording Automation

Leveraging AI and Automation
to Empower HR Processes

Data Interoperability

NLP helps to interpret data from different HR systems, which may use different labels or formats for the same information. It bridges the gaps and ensures consistent data mapping. AI focuses on identifying and classifying specific entities within HR data, such as employee names, job titles, departments, or benefits selections.

By recognizing these entities consistently across different systems, AI ensures accurate data mapping and avoids errors caused by misinterpretations.

Data Interoperability

Leveraging AI and Automation
to Empower HR Processes

Employee Support

With emerging technologies like Generative AI, automating employee support offers a great benefit. It provides relevant, engaging and answers in natural language providing human touch. This not only improves employee satisfaction but also empowers them to get access to required information or documents instantly.

This helps in improving employee productivity and experience, without relying on busy HR teams. AI-powered chatbots can further enhance the experience by providing personalized suggestions and step-by-step guidance for completing tasks, ensuring a smooth and efficient workflow.

Employee Support

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Streamline HR Workflows and Ditch Data Silos

HR departments are constantly seeking ways to improve efficiency and employee satisfaction. Integration of AI-powered solutions from AutomationEdge helps HR employees to focus on strategic business objectives instead of getting bogged down by tedious, time-consuming tasks. This technology suite, encompassing AI chatbots, Generative AI (Gen AI), Robotic Process Automation (RPA), etc., offers a powerful toolset for streamlining HR workflows and eliminating the dreaded data silos that plague many organizations. Here’s a breakdown of how automation can streamline the tasks related to HR:

Employee Ticket Resolution

Employee Ticket Resolution

Employees submit tickets for various issues, like payroll inquiries, submit requests for sick leave, or new hire onboarding. An HR chatbot can handle inquiries and resolve common problems. The system can automatically route complex tickets to the appropriate department and provide real-time status updates to employees.

Data Extraction from Documents

Data Extraction from Documents

HR team spends a lot of time manually extracting information (names, addresses, qualifications) from resumes, application forms, and other documents during onboarding or benefits enrollment. Intelligent Document Processing technology can automatically extract data and process it to be analyzed. This eliminates manual entry errors and saves significant time.

Data Entry

Data Entry

The HR team spends a lot of time manually entering employee data into various systems (payroll, benefits, timekeeping) during onboarding, salary processing, or other changes. Integrations between HR software and IDP technology can automatically read data from the document and transfer data between platforms. This reduces errors and ensures consistency across all systems.

Access Management

Onboarding involves granting new hires access to various systems and resources. Offboarding requires revoking access and collecting company assets. Both processes – onboarding and offboarding are often manual and time-consuming. Automated workflows can trigger system access provisioning upon new hire start dates and automatically revoke access when an employee leaves. This ensures security and reduces the risk of unauthorized access.

Generating Invoices for Contractors

When businesses work with contractors or clients, billing them according to employee timesheets is important. Automating the process will help the HR team significantly save time as bot will create an invoice based on the timesheet data in no time.

Manage Employees’ Business Expenses

Manual input of employee expenses into a spreadsheet and submission for approval can be time-consuming and full of errors. Customizable and automated workflows like spending rules and request/approval dashboards help to show spending trends, improve expense management, and enhance approval processes.

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Ensure Smooth Business Transformation by
Implementing the Right HR Automation Tool

Diagnose the pain

Diagnose the pain

Identify areas the pain points like onboarding or performance reviews that could benefit from automation. Evaluate the efficiency of HR processes to determine where automation can streamline workflows and improve productivity.

Choose the Tool

Choose the Tool

Find the perfect HR automation tool and technologies that fit organization’s needs and budget. Think towards scalability, customization, and smooth integration.

Bridge the Gap

Bridge the Gap

Seamlessly connect your new tool with existing systems to avoid data roadblocks. The integration efforts should be accompanied by robust change management strategies to facilitate smooth adoption and minimize resistance from employees.

Access Management

Empower Your Team

Train employees on the new system, so they can leverage its power. Comprehensive employee training programs on the new automation tools and processes, ensures HRs effectively utilize the technology to perform their tasks.

Lack of scalability

The automation tool selected should be able to expand with company’s expansion. Whether it is for feedback or sharing training report or any skill development of existing employee; it should be able to perform and give apt results. Bajaj Allianz Life has doubled its strength without increasing the HR team with the help of AutomationEdge.

Continual Improvement

Monitor, analyze, and adapt as per industry trends. Regular performance evaluations and feedback mechanisms enable HR teams to fine-tune automation workflows and adapt to evolving organizational needs and industry trends.

Challenges Faced in Automating HR Processes

Integration into current system

It is essential to understand the company’s current infrastructure and how the new automation tool can integrate in the system.

Security and privacy

Before embedding an AI and automation tool, HR professionals should think of data breaches as they are disastrous as they contain sensitive employee information, including addresses and performance evaluations.

Educating and training HR professionals

HR Professionals should be thoroughly equipped and upto date with the technology and should be aware of all the features and functionality of the HR tool.

Multiple reporting tools

HR professionals are nowadays using different applications for different tasks. With too many applications, the data silos are created restricting the unified view. With automation, you can integrate all the tools bringing data at one place to create a unified dashboards and reports.

Automate your HR Operations with WhatsApp Bot

Simplify, accelerate, and humanize your HR processes — right from the platform your employees use every day. With AutomationEdge’s AI-powered WhatsApp HR Bot, you can save 30-40% of HR time, improve employee satisfaction, and ensure 24/7 support.

Challenges Faced in Automating HR Processes

Leave & Attendance Management

Employee Pre-onboarding
Employee Pre-onboarding

Leave & Attendance Management

Empower employees to apply for leave, check balances, view attendance summaries, and even regularize entries — all through WhatsApp.

  • Real-time sync with HRMS
  • Policy-based validations
  • Manager approvals via chat

Instant Employee Letters

Instant Employee Letters

Employees can request and instantly receive:

  • Employment Verification Letters
  • Salary Certificates
  • Experience Letters

All documents are auto-generated, policy-compliant, and delivered securely within WhatsApp.

Payslips & Form 16 Distribution

Payslips & Form 16 Distribution

Give employees access to their monthly payslips and annual Form 16 without logging into portals.

  • Seamless integration with payroll system
  • Secured delivery & access logs
  • Available on demand, 24/7

Approval Workflows On-the-Go

Approval Workflows On-the-Go

Managers and employees can approve or initiate workflows such as:

  • Travel & expense claims
  • Training nominations
  • Shift changes or remote work requests

All from WhatsApp — reducing email clutter and speeding up TAT.

HR Knowledge Base Search

HR Knowledge Base Search

Reduce dependency on HR helpdesk. The bot answers policy-related queries instantly:

  • Leave rules
  • Reimbursement limits
  • Code of conduct
  • Probation/exit policies

Built-in AI ensures the bot learns and improves continuously.

GMC (Group Medical Coverage) Health Cards

GMC (Group Medical Coverage) Health Cards

Make health insurance access easy and paperless.

  • Employees can download or view health cards instantly
  • Share card digitally with family members
  • Reminders for renewals and claims process

Benefits of HR Automation in Business

Automate end-to-end employee support interactions by leveraging AI –powered solutions

Trends and Innovations in HR Automation

Agentic bots use AI models

to analyze data, assess situations, and choose the best course of action—like automatically prioritizing HR tickets or escalating payroll discrepancies. These bots don’t just wait for commands; they initiate actions based on triggers. It can handle end-to-end tasks—from recruiting and onboarding to performance reviews—by navigating across systems (HRMS, ATS, communication tools) without manual inputs.

have been accepted with open arms and are helpful in accelerating HR’s engagement with artificial intelligence. It helps HR understand employee skills, learning needs, and potential burnout, allowing for proactive interventions and upskilling opportunities. Gen AI personalizes onboarding experiences by creating custom programs, chatbots for answering questions, and targeted learning materials.

offers a transformative solution to enhance operational efficiency and elevate the role of HR professionals. AutomationEdge is a scalable RPA platform that works equally well when integrated into organizations’ infrastructures. The drag-and-drop interface of the platform makes it simple for users to develop and configure their automated processes.  

with a convenient and easy way to get answers or complete tasks, increasing overall satisfaction and reducing the need for employees to wait for HR assistance. It can be used to conduct surveys and gather employee feedback on various aspects of the work environment. This allows HR to identify areas for improvement and make data-driven decisions. AutomationEdge comes with CogniBot a conversational AI platform that leverages the power of Generative AI and NLP technologies to provide instant HR support to the user by resolving the issues and enquiries related to them.  

Why choose
AutomationEdge?

AutomationEdge offers ready-to-use solutions powered by AI and automation to automate workflows and tackle repetitive tasks like data entry and onboarding, freeing up HR professionals to focus on strategic initiatives and employee engagement. AI-powered chatbots become virtual assistants, answering routine questions and providing self-service options, while Robotic Process Automation (RPA) streamlines workflows and eliminates data silos. AutomationEdge streamlines workflows, automates repetitive tasks, and frees your HR team to focus on what matters most – your PEOPLE.

Why choose AutomationEdge

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