Shift Left is about moving higher cost services delivery channels to lower cost delivery channels. Automation along with self-service can be the best delivery channel – lower in cost and higher is customer satisfaction due to faster speed of response and lesser errors.

Password reset can be one of the first candidates for automation. It is observed that around 20 to 40% tickets on services desk are for password reset. An automated self-service can significantly benefit the organization.
AutomationEdge has integrations with popular service desk and self-service tools including Remedy ITSM, Remedyforce, Service Core, Track-IT, HPSM, Service-now etc. AutomationEdge supports password reset automated self-service. You can see the demo of this tool here.