Service Desk Automation Marathon
for the service desks of future
Service Desk Automation Marathon
for the service desks of future
Starting from ticket creation, assignment & categorization to ticket closure, Servicedesk has an opportunity at every step to leverage automation. Switching to a hands-free service desk where technicians can focus on troubleshooting issues & tasks that require their attention is achievable with intelligent automation. Automating the service desk process with ServiceDesk Plus reduces the reliance on manual intervention for handling repetitive tasks like automated notification, categorization & others. Along with reducing cost & errors, automation in ServiceDesk Plus ensure faster turnaround time
in the ticket management process. ServiceDesk automation ensures better customer experience & end-user satisfaction by providing multichannel support, intelligent chatbots, and smart knowledge base article suggestions. By setting the right expectations with service level agreements (SLAs), providing automated on-time updates notification & improved first call resolutions(FCRs), you can provide personalized support to end-users & enhance customer service with each ticket closure.
Join us in the Marathon
