AI- The Tech Medicine Ameliorating the Healthcare Industry?

The product of human judgment and scientific evidence has always been a part of healthcare. Artificial intelligence (AI) advancements are bringing those two aspects closer together than ever before, and the business is feeling the effects. Data-based artificial intelligence is defined as computer systems capable of performing activities that normally require [...]

Hyperautomation- Your Answer to Enhance Employee Experience

Organizations and business leaders today are looking for opportunities to accelerate employee experience, right from employee onboarding to assisting the new employees to sort out their IT support issues. Because in the hyper-digital era, the customer today demands faster access to information without any friction or long wait times. Generally, service [...]

Conversational AI, Healing the Healthcare Industry

Chatbot technology plays a critical role in healthcare by smoothly connecting healthcare practitioners, patients, and insurance companies with minimal human intervention. The objective is to automate repetitive operations in order to save time and money while maintaining a positive and impactful patient experience.However, the key function of conversational AI in healthcare is [...]

Know Why Automation Now Resides in the Heart of Customer Contact Centers

Customer service is one of the most booming industries that has grown exponentially over the past decade and a half, getting valued at $350 billion. Good service is the key to increasing any company's revenue and market positioning. And modern-day organizations are going to great lengths to set it right! Traditional, [...]

Reimagining the Ideal Service Desk with Conversational IT and AI

IT Process Automation (ITPA) has grown increasingly important as digital infrastructure's importance in business expands. In many cases, this trend has resulted in more demand than IT help desks can adequately handle. Artificial intelligence (AI) may be of assistance in this case. Many companies have already understood the potential of AI [...]

Reimagine and Recreate Customer Engagement with Conversational AI

Natural language processing (NLP), automatic speech recognition (ASR), enhanced dialogue management, and machine learning (ML) are all transforming the way humans interact with technology. Conversational AI and automation enable humans to converse with robots in the same way they converse with one another. What's AI doing in Customer Engagement? Customer engagement, [...]

Automated Invoice Processing: An Ardent Need of Modern Day Businesses

​​Invoices and bills are the most critical aspect of any business, but sadly they suck away a lot of time, money, and resources. Such a hurdle, when topped up with no scope for even the minutest error, results in making invoice processing an even mammoth task. And, like always, automation comes [...]

Alarm Ringing! Top 10 Tips to go about Conversational Marketing

Conversational AI is gaining traction as a means of automating messaging and speech-enabled systems that provide human-like interactions between computers and humans, but these projects are notoriously difficult to complete. The speech features around customer discussion, email, and instant messaging are the three key modes of communication in every organization where [...]

The Power Of Chatbots For The Banking Industry

As the business dynamics go roller-coaster in the banking industry, customer expectations are changing at an unprecedented rate. Even though digital or app-based banking and RPA in banking & financial services have taken over the BFSI industry, the tech-savvy customers want more – they want to progress towards a seamless banking [...]