Businesses and organizations can leverage automation technologies such as Artificial intelligence, NLP, and RPA to streamline their operational services. Among all the sectors IT industries are often responsible for routine checks of system and data handling manually. This case scenario has pressed the need for IT process automation as CIOs and [...]
The necessity for insurance companies to appropriately deploy their underwriting resources is becoming more apparent. Any insurance company can boost its efficiency and profitability by simply leveraging relevant technologies to ease out the overburdened, risk-prone processes. Robotic Process Automation (RPA) may help with underwriting leakage by allowing underwriting resources to be [...]
Despite the global impact of COVID-19, 47% of artificial intelligence (AI) investments were unchanged since the start of the pandemic and 30% of organizations actually planned to increase such investments, according to a Gartner poll. AI has reformed the IT department’s legacy ways of operations by allowing employees to take critical [...]
Since the outbreak of COVID-19 pandemic, the pace and scale of digital transformation has accelerated at an unprecedented rate. As enterprises are moving towards adopting new technologies, the role of CIOs is getting even more prominent across diverse industries. There is urgency for them to drive all digitization initiatives to bolster [...]
Most of the organizations are focusing on their path of digital transformation to scale their business. To stay competitive, they can provide quality service to their customer with the intelligent service desk.Today, everywhere we can see the usage of conversational AI and virtual agents as they are doing flight booking, setting [...]
The common expectations of the customers who have invested in IT Service Management systems are to resolve the tickets as quickly as possible and with reduced cost. What is Shift Left approach in ITSM? This approach involves the resolution of tickets by frontline less expensive support technicians and also the support [...]
The massive transition in the functioning of businesses in the recent years due to digital transformation has led to the rapid adoption of advanced technological solutions by companies for their survival. When the market around you is running at the pace of light, you cannot afford to spend days and hours on [...]
Within the first few months of 2020, the COVID-19 crisis has assumed pandemic proportions. Worse, it is a pandemic that shows no signs of tapering off anytime soon. Amidst this crisis, organizational leaders and managers must accept that what we once considered ‘normal life’ or ‘normal business’ is now a thing [...]
Since the time Gartner introduced and enlisted Hyperautomation as the number one Strategic Technology Trends for 2020, it has been the talk of the town. Simply put, Hyperautomation is moving beyond automating just the functional, tactical needs of an organization and focusing on more integrated and strategic needs of the enterprise. [...]
Who thought that one day we'd have entirely remote teams? - No one. Since COVID-19 hit us and the impacts are being felt by humans isolating, fighting and surviving - remote working is not just a trend, but a reality for everyone. While all departments do follow processes and ways of working, [...]
