Right from reducing manual costs to offering higher productivity, IT process automation in business offers a lot more than just automating the repetitive process. But where to start with the IT process? Automation in IT can be implemented in multiple repetitive and time-consuming processes, some of the areas of automation in IT are-
Service Desk Automation
Service desk automation, also referred to as IT service desk automation, involves implementing automated processes to optimize and simplify various tasks within a service desk’s scope. This encompasses all aspects of support provided by the service desk, including responding to inquiries from employees or customers and resolving their issues.
Also, service desk automation allows service desk agents to check the service requests, offer instant resolution, escalate incidents in a matter of clicks, and enable employees to meet service level agreements with ease. With automation in service desks, enterprises can reduce operational costs by 25%.
System Health Check
Health checks serve as a way to capture the current state or condition of a system’s well-being or functionality at a specific point in time. In this particular instance, the health check involved confirming that data generated on one networked system was successfully observed by the other systems within the network.
It can be exhausting to monitor and determine the status of devices and the agent’s application and send an alert before any critical issue arises with certain predefined rules. Leveraging IT process automation enables the documentation of all steps in the workflow for future investigation or statistical reporting.
Application monitoring plays a crucial role in the realm of IT process automation. It involves the systematic observation and tracking of various software applications to ensure they operate efficiently and reliably. Manually monitoring and taking care of all the applications requires constant effort and time from service desk agents.
Here, service desk agents can use automation to create an autonomous application monitoring system that can check IT systems in real time and track the utilization of server resources, database connections, and other infrastructure components to offer better proactive management and optimization of IT resources.
Ticket Intelligence Automation
Ticket intelligence automation in IT utilizes AI and machine learning to streamline support ticket management. It automates ticket routing, classification, and even resolution for common issues. Natural language processing technology can easily understand user inquiries, while analytics offer insights and predictive capabilities. This way, IT process automation enhances efficiency, reduces manual work and improves the support experience.
IT Compliance Management
Compliance assessment involves automated tools scanning and analyzing IT infrastructure, systems, and processes for rule violations, including access controls, configurations, network security, and data handling. Automated reporting and documentation tools can create detailed reports capturing compliance status, identified problems, remediation actions, and evidence of compliance.
Also, when violations occur, automated systems trigger remediation workflows or alerts to address non-compliance promptly. And the best thing about IT compliance automation tools is that it can seamlessly integrate with various IT infrastructure components, allowing for efficient data collection and enforcement. These systems can further be updated to adapt to changing regulations, standards, and policies, ensuring ongoing compliance.
IT Infrastructure Management
Handling repetitive activities such as software upgrades, data backups, and resource allocation is a time-consuming and iterative process. IT infrastructure automation involves leveraging technology and specialized tools to streamline the control, deployment, and oversight of an organization’s IT infrastructure.
This encompasses various elements within the IT ecosystem, such as servers, storage units, network gear, databases, and other critical components. Additionally, automation enables organizations to attain higher levels of uniformity and standardization throughout their IT infrastructure, simplifying the overall management and upkeep processes.
All across IT organizations, employee onboarding is a huge and monotonous task that service desk agents have to handle. From recruitment to offering asset management access, service desk agents have to deal with a lot of tasks that require constant manual effort.
Here, RPA bots can be a helping hand in automating the employee onboarding process and perform tasks like generating welcome emails, digital document verification, user account provisioning, documentation, training reminders and notification. This way, automation simplifies the employee onboarding process and offers better employee experience.