Managing resources with a human touch that adds up to the personalization quotient is the main aim of the HR department of any organization. However, we have seen automation taking over the workforce in almost every vertical of the business, be it recruiting, employee-on-boarding, and much more. AI (Artificial Intelligence) and Chatbots have been synonymous with each other. The AI chatbot-driven workforce has been combating cost and efficiency, which is one of the core elements of the modern-day digital transformational strategy.
Human Resources has been pushed to modify the current workforce with better competencies and reduced liabilities due to intelligent automation in the transformative digital plan.
What does HR digitization entail?
The use of data to automate procedures and save time spent on repetitive duties is known as digital HR, or the HR automation. The move from manual to digital processes and the introduction of HR technology trends to the core of HR departments and recruitment firms are the desired outcomes of digital transformation.
The relevance of digitalization rests in creating an automated and data-driven department that will help businesses be more agile. As a result, the industry’s expenses are reduced, and enterprises’ profit margins are increased.
Internal and recruitment procedures can be enhanced with digital HR, resulting in higher employee performance and a better customer experience.
Is the buzz surrounding the digital revolution of human resources justified?
Let’s see if we can figure it out!
According to McKinsey report, AI adoption in human resource can lead to more than 40% cost reduction in operational process.
The statistics have reaffirmed the need to use AI-enabled chatbots to automate employee contact. Will such a transition aid in the humanization of Human Resources?
How can chatbots successfully help HR become more human?
Employee interactions in a typical non-automated setting include a mix of in-person conversations, emails, and phone calls. As a result, HR personnel spends a significant portion of their working hours dealing with such inquiries. The manual method and volume of requests put more strain on executives, increasing the risk of errors. Work that is dull and repetitive has a negative impact on motivation, focus, and productivity, leaving little time for innovation and creative ideas. Automation and Artificial Intelligence (AI) advancements can help in this area.
Organizations may use conversational AI for HR to deploy digital HR assistants — intelligent bots that can address a wide range of inquiries in real-time, accurately, and cost-effectively. These bots can be programmed to take users through routine benefit processes, provide updates on employee policies and enterprise-level decisions, and so on.
Thus, the HR department may automate high-frequency employee interactions, resulting in lower costs and online, user-friendly self-service choices that can be accessed from the comfort of one’s own home, at any time, and on any device of one’s choosing.
Users can access the information through digital channels they’re already familiar with, such as Facebook Messenger or WhatsApp, collaboration tools like Microsoft Teams or Slack, or even Alexa and Google Assistant as a chatbot. In addition, advances in AI are making man-machine communications more flexible, friendly, outcome-based, and pleasurable — a far cry from the rigid chatbots that irritated us in the past.
Will this method aid in the resolution of problems?
Yes, it is correct.
It can undoubtedly aid in the speedier and more efficient resolution of issues. The method will aid in the elimination of inefficiencies and can also relieve HR of a significant amount of work in terms of inquiries, scheduling, and so on.
You may always work around the idea of hybrid Agent+AI technology to reduce the risk of inefficiencies and become receptive to incorrect responses. Chatbots can learn from human agents anytime they have a new experience with this technology. When a chatbot encounters a new question or interaction beyond its logical and computational capabilities, a human agent is brought in to help. As a result, chatbots will have a competitive advantage.
Conversational AI is paving the way for a new tech era in business.
Chatbots aren’t just a quick fix; they’re an investment in the future. Artificial intelligence can reveal blind spots, customer behavior patterns, and the most regularly encountered problems by connecting with and synthesizing enormous amounts of heterogeneous data. As a result, businesses can make more strategic investments in their most troublesome areas using the information obtained by chatbots.
Investing in Conversational AI also allows businesses to test new protocols and processes inside, effectively establishing a “sandbox” for staff to interact directly with AI and develop new technology competencies. Chatbots provide identical benefits to their external counterparts as an internal training tool, satisfying the always-on organizational requirements imposed by a hyperconnected multinational company environment. New use cases and benefits are anticipated to develop as familiarity builds among all levels of employees, promoting scalability of employee value with AI counterparts.
Last but not least, do AI-enabled chatbots make a difference?
In the Human Resource department, AI-enabled chatbot automation has made a significant difference in optimizing corporate processes, including HR-related tasks such as scheduling, computing payroll, managing expenses, and much more. Not only will AI-enabled automation benefit HR departments, but it will also aid in the synchronization of other departments.
AI-enabled chatbots have seen increased popularity, and we may predict a significant increase in recent years, with businesses eager to engage in automation through chatbots and AI. So, yes, the future is bright as automation takes over the responsibility to bring about positive operational changes and improvisations!
Still curious, check the on-demand one of the AutomationEdge webinars on “Re-imagine HR and IT with MS Teams and ServiceNow Automation using AutomationEdge” to know how these miraculous technologies can ace your company’s HR productivity.