The robotic process automation market is estimated to reach a global valuation of $5 Bn by 2022, confirms a Research and Market report. So, RPA is undoubtedly the future of all businesses, regardless of the industry, size, or operational model. To exhaustively cover the complete scope of automation as one of [...]
Organizations are adding new technologies to the automation like AI, ML and NLP to move beyond the RPA. With conversational AI and NLP technology they understand the natural language and automate the tasks. The speech enabled application, can perform the interactions like a human between user and the computer. Enterprise virtual agents [...]
The common expectations of the customers who have invested in IT Service Management systems are to resolve the tickets as quickly as possible and with reduced cost. What is Shift Left approach in ITSM? This approach involves the resolution of tickets by frontline less expensive support technicians and also the support [...]
The massive transition in the functioning of businesses in the recent years due to digital transformation has led to the rapid adoption of advanced technological solutions by companies for their survival. When the market around you is running at the pace of light, you cannot afford to spend days and hours on [...]
Artificial Intelligence is making huge waves in virtually every industry around the world. The idea that technology can directly interact with customers, give them the information they need and even address some of their challenges are both intriguing and exciting. Consequently, terms like AI Chatbots, Robot, and Virtual Agent (Assistant) are [...]
Who thought that one day we'd have entirely remote teams? - No one. Since COVID-19 hit us and the impacts are being felt by humans isolating, fighting and surviving - remote working is not just a trend, but a reality for everyone. While all departments do follow processes and ways of working, [...]
Quite recently, Gartner shared a reprint on the necessity for the enterprise architecture and technology innovation leaders to look beyond Robotic process automation (RPA) and target on delivering end-to-end automation. This is more of a strategically defined approach and the focus lies on both the tactical and strategic goals of an Enterprise. [...]
Right now, everything in the WORLD has stopped and everyone is talking about COVID-19 and its impact on the business and the economy. Thought leaders think, it’ll surpass the impact caused by 2008 slowdown. As a matter of the fact, price one of the important commodities in running economies i.e. oil (Live [...]
Automation has become one of the most important technologies for digital enterprises. Robotic process automation (RPA) tools have made its way to almost every organization to make process automation easier. Prior to RPA, organizations have relied on complex code for automation, but RPA has made it easier to implement and adopt. [...]
The Quarantine period has just started and we see many companies and professionals continuing their work from Home Office. What appears to be a simple physical change, leads to a series of actions developed by the IT Department. From the hardware part to the access and registration into internal systems, all of [...]
