In healthcare, the ‘fee-for-service’ model had been dominant over the years. In this model, humans were responsible for many activities like customer support, back-office operations, financial transaction, and patient data management, along with schedules and reporting for doctors. With the slow but steady transition to value-based care along with the digital transformation, [...]
Collecting payments in the healthcare industry is not as simple as sending invoices and processing payments. Healthcare providers have to determine who owes the money, insurance eligibility, and document verification before any transaction is made. And the most common billing problems in the healthcare industry occur due to manual errors in [...]
"Optimize the resource, do more with less." If this statement seems impossible to believe for the manufacturing sector, reconsider; after all, we live in the era of the Fourth Industrial Revolution. The revolution is marked by the digital transformation of value-creating processes in manufacturing, production, and associated industries. The term "smart factories" [...]
The top technology trend for 2021, according to IT research and consultancy company Gartner, was hyperautomation. And, as we stand in mid-2022, it is by no means slowing down! Hyperautomation has been anticipated to be the upcoming super catalyst for the corporate sector's digital revolution as it aspires to bring all [...]
If you provide your consumers with a terrific experience, they'll spend more money with you, stay loyal, and tell their friends about it. And that is the ultimate achievement for all organizations globally. However, not a lot of organizations can ace this game. Call it an experience disconnect: businesses boast the [...]
The product of human judgment and scientific evidence has always been a part of healthcare. Artificial intelligence (AI) advancements are bringing those two aspects closer together than ever before, and the business is feeling the effects. Data-based artificial intelligence is defined as computer systems capable of performing activities that normally require human [...]
Organizations and business leaders today are looking for opportunities to accelerate employee experience, right from employee onboarding to assisting the new employees to sort out their IT support issues. Because in the hyper-digital era, the customer today demands faster access to information without any friction or long wait times. Generally, service desk [...]
Chatbot technology plays a critical role in healthcare by smoothly connecting healthcare practitioners, patients, and insurance companies with minimal human intervention. The objective is to automate repetitive operations in order to save time and money while maintaining a positive and impactful patient experience. However, the key function of conversational AI in [...]
Customer service is one of the most booming industries that has grown exponentially over the past decade and a half, getting valued at $350 billion. Good service is the key to increasing any company's revenue and market positioning. And modern-day organizations are going to great lengths to set it right! Traditional, [...]
Conversational AI refers to a defined set of technologies that enable human-like interactions between computers and humans through speech-enabled applications and automated messaging. By detecting speech and text, deciphering different languages, interpreting intent, and replying in a fashion that mimics human conversation, conversational AI can easily converse like a human. And [...]
