Natural language processing (NLP), automatic speech recognition (ASR), enhanced dialogue management, and machine learning (ML) are all transforming the way humans interact with technology. Conversational AI and automation enable humans to converse with robots in the same way they converse with one another. What's AI doing in Customer Engagement? Customer engagement, [...]
Managing resources with a human touch that adds up to the personalization quotient is the main aim of the HR department of any organization. However, we have seen automation taking over the workforce in almost every vertical of the business, be it recruiting, employee-on-boarding, and much more. AI (Artificial Intelligence) and [...]
Conversational AI is gaining traction as a means of automating messaging and speech-enabled systems that provide human-like interactions between computers and humans, but these projects are notoriously difficult to complete. The speech features around customer discussion, email, and instant messaging are the three key modes of communication in every organization where [...]
Automation and artificial intelligence have the potential to drastically disrupt the way we live and work today. Everyone is affected by the rise of technology, from CEOs and commercial banks to fashion businesses and even miners. Experts predict that by 2055, half of the employment that exists today will be automated. [...]
Employees are the lifeblood of any business. After all, corporate growth is solely driven by a highly motivated and engaged team. However, when we examine today's workplace trends, we see that employees aren't as engaged as they once were. In fact, according to Gallup's "State of the Worldwide Workplace: 2021 Report," [...]
In a familiar scenario, with month-end closing on the horizon, an excel sheet surfacing on the computer screen, and the steady tap of keyword stokes make financial analysts think why my organization didn’t automate. As per the IMA report," Around two-thirds of financial analysts said the heavy reliance on spreadsheets increases both [...]
As the business dynamics go roller-coaster in the banking industry, customer expectations are changing at an unprecedented rate. Even though digital or app-based banking and RPA in banking & financial services have taken over the BFSI industry, the tech-savvy customers want more – they want to progress towards a seamless banking [...]
A growing number of administrative challenges continue to impede operational efficiency and patient satisfaction for healthcare providers.Some of the most common healthcare challenges that are grappling healthcare providers are-Continuous digitization of patient recordsData regulation and complianceGrowing EHR data entry and operational cost.Lack of integration supportTo combat these challenges, most industries are taking [...]
RPA has created an unmissable ‘big bang’ in the world of technology, whereas no business can now stay away from using it. But, this bang-bang has created multiple loopholes across the industry, with newborn players launching girthy packages with varied services and pricing. The biggest roadblock that has restricted the RPA [...]
