Someone has indeed said that the best customer support is the support that has never been provided. And if you are able to offer the same, then you must have seamless and flawless customer service across your organization. But, we don’t live in a perfect world and there is always scope [...]
Introduction The Banking and Financial industry is seen to be growing exponentially over the past few years with the implementation of technological advancements resulting in faster, more secure, and reliable services. To remain competitive in an increasingly saturated market – especially with the more widespread adoption of virtual banking – banking [...]
Post-pandemic healthcare organizations have been adopting automation technologies to accelerate the healthcare life cycle right from patient scheduling to claims initiation. And why not? Because whether it is patients or healthcare professionals, in the digital-driven era, convenience and ease of use is the foremost priority. But, what are new healthcare trends [...]
The pool of financial services offered to customers and engaged by the common public in today’s digital world demands a sophisticated system to collect, connect and collaborate data seamlessly. This is a reason that banking organizations are stepping up to uplevel their automation game and offer the service as per the [...]
Electronic Health Records(EHRs) have revolutionized the healthcare process and emerged as a preferred solution to improve patient care. Moreover, the ubiquitous adoption of EHR over the last few years has become an integral part of the healthcare delivery system. This is the reason, nearly all healthcare enterprises big and small have [...]
The Covid-19 outbreak has magnified some of the patient scheduling challenges in healthcare delivery systems such as Electronic Health Records(EHR), long wait times, delayed patient appointments, overworked frontline staff, and lack of skilled labor. And patient scheduling is one of the key challenges that is still prevailing in the healthcare industry. Also, [...]
We all have heard about the brighter side of RPA and its consumption to help healthcare organizations achieve better operational efficiency, provide 100% ROI and improve employee percept and also assist in scaling up business operations in a short span of time. Typically organizations implement any new process/technology either by using [...]
From rapid diagnosis to robot-assisted surgeries, the transformation of automation and AI in healthcare is fast-tracking patient care by minimizing human interventions. Artificial intelligence eases the lives of patients, doctors, Payers, and hospital administrators by executing tasks that were typically done by humans manually but in less time and at a [...]
In healthcare, the ‘fee-for-service’ model had been dominant over the years. In this model, humans were responsible for many activities like customer support, back-office operations, financial transaction, and patient data management, along with schedules and reporting for doctors. With the slow but steady transition to value-based care along with the digital transformation, [...]
Since the emergence of the pandemic and Covid-19 implications, technologies have immensely transformed the way businesses operate and offered their services. Among all the strategic and technological approaches, “Hyperautomation” is one of the approaches that has gained a lot of traction from technology leaders. As per Research and Market reports, the [...]
