Widespread healthcare and home care staff shortages have created a huge void that exerts heavy pressure on the currently employed staff. And guess what? These shortages are expected to continue for a while now.
The home care staff have to perform various manual tasks every day, such as scheduling medication refills, taking vitals, conducting wellness checks, etc. Stress on the nursing staff has been piling up, which eventually makes them feel fatigued, burned out, and heading for the exits. A survey conducted on 1,327 workers from hospitals, nursing homes, outpatient clinics, and home healthcare providers revealed that 62% had felt stress related to COVID-19 (Sudo, 2021). Personal Support Workers (PSWs) have dealt with burnout throughout this pandemic. Many are overwhelmed and exhausted.
What is causing home care staff burnout?
If we consider the nature of the industry, the volume of patients or clients, and the shortage of resources, these burnouts are caused by unfair treatment, pressurizing workloads, unclear job duties or roles, little or no communication from the manager, and unreasonable time frames. These caregivers have to multitask and make decisions that take a heavy toll on their physical health.
Not to forget, overtime or extra shifts are also there to blame on. Moreover, while in the patient’s home, workers have to conform to their new or controlled environment, which is one of the reasons that lead to burnout. It is said that half of all the caregivers working in the home care domain tend to experience burnout at some point in time. In simple words, these burnouts occur as caregivers help and take care of their patients, and they simply forget about themselves.
These burnouts are characterized by multiple factors, such as
- A sense of detachment
- Frustration or anxiety
- Panic attacks
- Inability to face demand
- Headache and extreme fatigue
- Body ache
- Change or loss of appetite
It doesn’t stop here, a study by the American Psychological Association indicates that employees with burnouts “are 2.6 times as likely to be actively seeking a different job, 63% more likely to take a sick day, and 23% more likely to visit the emergency room” (Moss, 2019). Which ultimately increases the caregivers’ attrition rate in the domain.
How can AI save Caregivers from these burnouts?
Automates manual and administrative tasks:
Home care has an overwhelming amount of repetitive or manual administrative tasks that consume a heavy chunk of caregivers’ energy and time. These tasks include scheduling, billing, reporting, testing, coding, ordering, etc.
These tasks simply disconnect the caregiver from the core duties and their interaction with patients. AI can automate these tasks using, Natural Language Processing, Speech Recognition, Intelligent Document Processing, and Machine Learning. For example, AI can smartly create electronic health records by transcribing your voice notes. It can generate billing codes from your diagnoses, suggest optimal schedules and appointments, and also provide automated reminders and alerts. This dramatically reduces the stress and workload on caregivers as AI takes care of these tasks with precision and accuracy.
The complexity and uncertainty of clinical decisions requires a large amount of data to be processed with guidelines. Here, AI can create magic by augmenting your decisions using data analytics, predictive modeling, and predictive analytics. For example, AI dives deep into a patient’s data and medical history, compares it with similar cases in the past with outcomes, and identifies and suggests potential diagnoses and treatments. It also ranks them based on their probability and efficacy. This adds speed and accuracy to caregivers’ service by expediting the diagnosis and shortening the treatment cycle by guiding them with potential treatment.